Intake Specialist

Lieser Skaff is a law firm specializing in real estate and business law. We are currently looking for a talented intake/administrative coordinator to join us. Our firm offers a collegial and engaging culture, and this is an excellent opportunity to join an exceptional team. As an administrative coordinator, you will be responsible for managing various tasks, including phone coverage, new client intake, calendaring, processing mail, and general maintenance and organization of the office. This position offers a unique chance to contribute to the success of our clients in various legal matters. We are looking for an organized and versatile individual who is passionate about client service and is willing to assist our attorneys in delivering high-quality legal services.

This is an in office position with an 8 hour shift Monday to Friday.

Key Responsibilities

Phone Coverage: Answer and manage incoming calls to ensure a positive and professional interaction with callers.

Client Intake: Receive and respond to inquiries from potential clients and collect essential information, such as contact details, case details, and background information, to assess the nature of the inquiry. In this sense, the applicant needs to have an outgoing, friendly personality and be able to "sell".

Calendaring: Schedule and monitor appointments and meetings to optimize our daily workflow.

Team Administrative Assistance: Work collaboratively with the team to provide any administrative assistance needed to support our attorneys, paralegals, legal assistants, and clients.

Processing Mail: Ensuring incoming and outgoing mail are prepared accurately and timely.

General Maintenance and Organization of the Office: Handle the tasks needed to keep the office running smoothly.

The position will be responsible for carrying out administrative services (answering phones, calendaring, filing, etc.) and providing support to the legal team. Additionally, this position will be responsible for managing the new client process from start to finish including, intaking the call, quoting the potential client, drafting the firms engagement agreement, coordinating with the client to get them engaged, then setting up the client in our systems and providing the assigned attorney with the necessary information to get started.

This job description is intended to provide a general overview of the responsibilities and qualifications for the administrative coordinator position at Lieser Skaff. Specific duties and requirements may vary and will be discussed during the interview process.

Qualifications

A minimum of five years of experience as a receptionist or in a customer service role. Law firm experience is a plus.

Strong communication and interpersonal skills.

Proficiency in using office equipment and software (e.g., Microsoft Office Suite).

Excellent organizational and multitasking abilities.

Ability to work independently and as part of a team.

Professional appearance and demeanor.

Attention to detail and accuracy.

Ability to maintain composure in a fast-paced environment.

Discretion and the ability to handle confidential information.

Benefits

Competitive salary and bonus structure.

Health and dental insurance.

Retirement savings plan with employer contribution after one year.

Paid time off.

Friendly and collaborative work environment.

Equal Opportunity Employer

Lieser Skaff is an equal-opportunity employer that values and celebrates diversity. We are committed to creating an inclusive work environment that does not discriminate against any employee or job applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and expression, veteran status, or disability status. We adhere to all federal, state, and local laws that protect individuals from discrimination based on these characteristics.

Background Check

As part of our commitment to maintaining a secure and trustworthy work environment, we conduct thorough background checks on all potential candidates.