Boutique Manager

The Boutique Manager is responsible for the strategic development of the business and the achievement of the store’s financial goals through curation of product lines, exceptional customer service, fashion/beauty/lifestyle knowledge, strong leadership, managing of budget and costs, overseeing Retail Associates, skill development of the sales team, and the development of a strong client base.

Primary Functions:
•    Oversee the development of a clientele, leading by example in the ability to build and maintain relationships with clients, producing strong results from proactive outreach and the development of a personal business trade.
•    Development of business-driving initiatives that build a repeat business or that attract new customers.
•    Overseeing inventory including month-end reporting with Accounting.
•    Curating a unique, rotating product line that engages customers and drives business.
•    Submitting invoices for the department and monitoring the budget.
•    Receive and create POs and obtain all required signatures.
•    Send orders to sales reps. (Confirm receipt and payment terms)
•    Complete credit applications as necessary.
•    Supervise all orders shipped to the stores, check received items against packing slips and POs – contact reps about any discrepancies immediately and follow up on a weekly basis.
•    Managing Retail team and schedules.
•    Housekeeping should come once a week to do a deep cleaning of the shop. Please be sure to schedule this. All dusting and cleaning of glass is done by Boutique employees and retail managers. This also includes throwing away any boxes after shipments arrive.
•    Bi-Weekly Department Head Meeting: This meeting is mandatory and all important issues involving The Shop should be mentioned.  
•    Welcoming and engaging with customers.
•    Assessing customers’ needs and suggesting solutions to their problems.
•    Working with point-of-sale system and processing payments.
•    Setting and attaining sales goals.
•    Giving customers advice about sales and promotions.
•    Establishing rapport with Members and repeat guests including direct line of communication about new products.
•    Using upselling techniques to increase store sales.
•    Recommending the best products to customers.
•    Restocking and merchandising the store throughout the day, before opening and after closing.
•    Development of business driving initiatives that build a repeat business or that attracts new customers.
•    Meet with brands for consideration of retail placement. 
•    Attend industry events and tradeshows.

Specific Accountabilities:
•    Model and supervise the selling environment. Provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
•    Achieve financial success through improvement of measurable statistics that positively impact the store performance.
•    Hire, train and motivate qualified sales associates that effectively represents and communicate the brand to our customers.
•    Provide specific development for the sales associates by assigning accountabilities and training with consistent follow-up and feedback.
•    Network and create positive relationships in the community that result in business generation and brand awareness.
•    Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
•    Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to buyer/operations manager.
•    Communicate to operations manager/buyer customer feedback and quality issues in order to improve customer service and sales.
•    Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
•    Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
•    Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
•    Conduct monthly physical inventories.
•    Practice loss prevention policies and procedures.
•    Maintain Retail POS system.

Required skills and Qualifications:
•    Professional sales development and exceptional interpersonal skills.
•    Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base.
•    Work with minimal supervision.
•    Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
•    Comfort in making decisions and mediating conflict within a team environment.
•    Proficient in Windows-based software such as excel, word and Outlook.
•    Minimum 2-years of management experience in luxury goods or a comparable retail environment.
•    College degree preferred.

Physical Requirements:
•    Available to work store schedule, as needed, including evenings and weekends 
•    Standing for extended periods of time.
•    Must be able to move, pull, carry and lift at least 30 pounds of force.
•    Comfortable climbing ladders.
•    Must be able to communicate with Guests, Members and co-workers.

Salary : $56,500