What are the responsibilities and job description for the Key Account Manager, Chains position at libertysoftware?
Make a difference behind the scenes in keeping pharmacy operations running smoothly!
At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Key Account Manager, Chains to partner with existing pharmacy clients and provide superior customer service to our Chain accounts. This is a hands-on role responsible for ensuring open tickets are addressed and updates are communicated back to the pharmacy in a timely manner.
Please note:
- This position does not involve sales or cold calling
- This role is based in our Grapevine, TX office
- Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)
What You’ll Do:
- Operate as the point of contact for any and all matters specific to Chain locations
- Build and maintain strong, long lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members
- Ensure the timely and successful delivery of solutions to clients’ unique needs such as configuring and customization of Liberty’s software
- Work with all departments to ensure project resolutions such as software errors, and hardware troubleshooting or replacements etc.
- Communicate clearly with clients about status of purchases, trouble tickets, and requests
- Assist with high severity requests or issue escalations as needed
- Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client’s unique needs
- Provide web-based training of Liberty’s pharmacy software
- Become an expert on Liberty’s software in order to answer questions and guide clients in best practices for their specific needs
- Coordinate with the Pharmacy Success Manager, Chains, to ensure a smooth onboarding experience
- Assist in other areas as needed
Qualifications:
- 2 years’ experience in account management
- Professional and friendly demeanor is a must
- Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening and critical thinking skills
- Certified pharmacy technician (CPhT) certification a plus
Benefits Starting Day One:
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
- Fully stocked breakroom
Provide great support! Build strong relationships! Apply today!