What are the responsibilities and job description for the Client Service Supervisor position at Liberty Software?
At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software.
We’re seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.
Responsibilities
- Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
- Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
- Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
- Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
- Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
- Support your Client Service Manager and collaborate cross-functionally with other departments
- Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
- Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
- Step in and assist in other areas of the business as needed
Qualifications
- Bachelor’s degree required
- Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
- Demonstrated leadership experience in a client-facing or support environment
- Advanced understanding of the independent pharmacy industry strongly preferred
- Professional, patient, and friendly demeanor
- Exceptional multitasking and organizational skills
- Strong critical thinking, documentation, and problem-solving abilities
- Quick to learn and navigate new software platforms
- Passion for providing excellent customer service and mentoring others
Liberty Software offers a comprehensive benefits package starting on a team member's first day:
- 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
- Option to enroll immediate family members with Liberty contributing 50% of monthly premium
- Fully vested 401K matching on a pre- or post-tax basis
- Liberty-paid HSA contributions every paycheck
- Generous PTO plan and paid holidays
- Annual tuition reimbursement program and professional certification courses available
- Adoption expense reimbursement program
- Dependent Care FSA availability providing tax savings for qualifying child care expenses
- Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
- Fully-stocked breakroom
- ...and much more!
Learn more about Liberty Software at www.libertysoftware.com!
If you’re passionate about helping others and leading with purpose, we’d love to hear from you.
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