Customer Service Rep

Hours are Monday - Friday 8:00 am to 5:00 pm

Starting pay is $16.00/hour, and insurance benefits are available within 30 days.

JOB SUMMARY

The CSR primary responsibility is to provide customers with professional, efficient, quick, equitable and final solutions to their needs. This position will focus on phone as well as written correspondence received in multiple forms from customers and staff to resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting solution and following up to ensure resolution.

JOB DUTIES

• Troubleshooting and resolving product issues with customers over Phone, Email, and Chat

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution

• Assist with placement of orders, refunds, or exchanges

• Answer customer inquiries regarding products and service questions

• Communicate and coordinate with dealers and vendors

• Additional tasks assigned by Customer Service Manager

  
  

REQUIREMENTS

• Strong work ethic

• Excellent written and verbal communication skills.

• Ability to type at least 30 WPM.

• Solid phone etiquette skills.

• Maintain a positive, empathetic and professional attitude towards customers at all times.

• Complex problem-solving skills.

• Communication and coordination with colleagues as necessary.

• Ability to articulate and simplify customer issues and solution.

• Computer experience and aptitude. Microsoft Outlook, Excel, Word, AX (preferred)

• Ability to multi task, prioritize and manage time effectively.

• Must have a willing-to-help attitude.

• Commitment to continual education about Liberty Safe, products and services.

EXPERIENCE

• Customer Service or Sales experience

• Manufacturing experience a plus
  
  
  

EDUCATION

• High School Diploma, GED, or equivalent required

Benefits:

• Health, Dental, & Vision Insurance
• Employer Paid Life Insurance
• Health Savings Account
• 401k Match
• Paid Personal Time Off
• Paid Holidays
• Referral Bonus Program

We background check, drug screen and E-Verify.