Team Leader, Office Coordinator (Liberty Regional Medical Center Oncology) (3841)

The Office Coordinator Team Lead serves to facilitate front office operations and communications among office coordinators, assist in training and troubleshooting issues. Functions as a super user learning new processes and training the team. The predominant responsibility is to work alongside team as office coordinator who provides administrative support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling internally & externally. Obtains precertifications as needed, or assists in the precertification process, as required by healthcare insurers and/or managed care. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement. Responsible for the initial and ongoing training of front office personnel and provides feedback to the practice manager for the 90-day and annual evaluation process. The TL will provide the supervisory leadership when the office manager is unavailable.

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