ED Revenue Coordinator PRN (4655)

JOB SUMMARY

This position is for Emergency Department Revenue Coordinator whose responsibility is to review all aspects of Charge management in the Emergency Department setting to include, but not limited to charge validation, verification, Emergency Department documentation verification/HIM compliance, and revenue implementation verification. This position coordinates Emergency Department activities to promote optimal integration of clinical outcomes with documentation and governing body compliance.  The position also requires administrative functions necessary which include, but are not limited to performing the day to day workflow that includes the careful analysis of the EMR System for continuous improvement and working collaboratively with all departments to improve Emergency Department logistical efficiency and accuracy. The position reports to the Director of Emergency Department.

JOB QUALIFICATIONS

1. Minimum level of Education: Equivalent to completion of four years of high school with a high school diploma required.  College courses preferred.  

2. Formal Training:   Skills with experience in planning, organizing, implementing, verbal and written communications preferred.  Knowledge of and training in medical record assembling and analysis preferred.

3. Licensure, Certifications & Registration:  None required.

4. Work Experience:  Basic typing and computer skills with previous experience in hospital EHR, navigation through CPSI, hospital statistical analysis preferred.

Responsibility Focused

1. Attends organizational and departmental orientation upon employment and completes annual update and health requirements thereafter and in accordance with timeframes specified by organizational policy.
2. Demonstrates a working knowledge of and/or location of organizational policies and procedures as well as adheres to them.
3. Exhibits a working knowledge of information management, confidentiality, patient/residents safety, corporate compliance and infection control.
4. Possesses knowledge of reporting errors or near misses without fear or blame/punishment for reporting accidents/incidents.  Addresses and reports problems as they arise. 
5. Completes required competencies, licensure, certification and registration recertification in a timely manner, as well as participates in continuing education.  
6. Arrives to work on time, on scheduled days, during scheduled hours.  Maintains flexibility with work schedule in meeting the needs of the department.
7. Provides age specific care demonstrating knowledge of growth and development, system assessment and developing an interdisciplinary plan of care addressing culture, religion and ethnic preferences.
8. Attends 75% of mandatory departmental meetings and in-services.
9. Utilizes equipment and materials in a cost effective manner.
10. Participates in performance improvement activities.
11. Serves as a preceptor in orienting and/or training new personnel.
12. Follows chain of command whenever issues or problems arise which are beyond scope of practice.
13. Performs essential job functions in an acceptable quantity and quality.

Customer Service Focused

1. Displays organizational core values: We are accountable for our actions.  We are trustworthy and act with respect for ourselves and others in an ethical manner with integrity.  We take pride in our work and are motivated to do the best.  We are dedicated to our professions, our facility and our community.  We are customer focused and strive to be innovative in our delivery of care.            
2. Pays close attention to and is considerate of concerns/matters that patients/residents, families, visitors and co-workers face through words and actions.
3. Displays willingness to help at all times and in all areas to meet the needs of the organization.
4. Displays a team player attitude and takes every opportunity to work well with others.

STANDARDS OF PERFORMANCE

1. Reviews charts/charges and evaluates the quality of documentation to identify incomplete or inconsistent documentation, demographics and other data that impacts the chart completion.
2. Enters and audits charge capture and assists with charge master implementation.
3. Completes follow-up on inaccurate documentation until a resolution has been obtained. This includes but is not limited to care providers, other departments, and/or the Emergency Department Director.
4. Coordinates with necessary departments, providers, and/or Director of Emergency Department to resolve documentation/charge discrepancies.
5. Maintains statistical data within the department for tracking of compliance and improvement of care.
6. Ensures the timely completion of all department charts within timeframes specified by HIM department procedure and policy.
7. Scans all loose or late documentation and rescans incorrectly scanned or mislabeled documents, including those that are scanned while still incomplete.  Notifies chain of command when accuracy can’t be resolved. 
8. Serves as a resource for the department for scanning/documentation education.
9. Performs administrative functions within the department, including but not limited to answering phone, copying, scanning, faxing, emailing and staffing coverage during department operating hours and lunch.
10. Communicates deficiencies with physicians, practitioners and staff as well as chart completion.