What are the responsibilities and job description for the Auto Claims Resolution Advisor position at Liberty Mutual?
Kickstart Your Auto Claims Career with a Fortune 100 Leader!
No Experience Needed! We Provide Paid Training & Licensing!
Location: Clifton Park, New York
Hybrid Schedule: Minimum 2 in‑office days per month (plus additional on‑site training hybrid sessions)
Requirement: Must live within 50 miles of our Clifton Park office
Why Start Your Career Here?
About the Opportunity
Do you enjoy solving problems, helping people, and staying organized even when things get busy? Perfect! Those are the qualities that make outstanding Auto Claims Representatives. This is more than a customer service role. In this role, you’ll become a licensed claims adjuster and play a critical part in delivering on our promise to customers after an auto accident. You’ll guide them step-by-step through their claim, helping them feel supported during a stressful moment.
No two days are the same - and your impact is real.
What You’ll Do
As an Auto Claims Representative, you will:
- Support customers immediately after an auto accident
- Guide them through the entire claims process
- Solve problems and coordinate details with multiple parties
- Communicate clearly, compassionately, and confidently
- Keep things organized in a high‑volume, fast‑paced environment
No prior claims experience is needed - we’ll teach you everything you need to know.
What We’re Looking For
We’re searching for positive, driven, customer-focused individuals who are:
- Strong communicators
- Natural problem solvers
- Organized and detail-oriented
- Compassionate and service-minded
- Ready to learn and grow
If you bring the energy and heart, we’ll provide the training, tools, and support.
What We’re Looking For
We’re searching for positive, driven, customer-focused individuals who are:
- Strong communicators
- Natural problem solvers
- Organized and detail-oriented
- Compassionate and service-minded
- Ready to learn and grow
If you bring the energy and heart, we’ll provide the training, tools, and support.
You’d Be a Great Fit If You Are…
An Empathetic Service Professional
You’re confident picking up the phone when a claim comes in and use your communication and problem‑solving skills to reassure customers that you’re there to guide them through a stressful moment.
A Front‑Lines Liaison
You take pride in representing the Liberty brand and delivering on the promise customers counted on when they purchased their policy.
A Dependable Teammate
Whether you’re in the office or working from home, you adapt easily to different environments, schedules, and customer needs — and you show up for your team.
- A Customer‑Centric Claims Representative
Integrity is second nature to you. You care about ensuring customers receive the coverage and support they paid for so they can confidently move forward.
Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster
- An engaging, outgoing personality and passion for helping customers.
- Able to think critically, use resources and seek answers when needed in virtual environment
- Excellent oral, written, decision-making and organizational skills
- Strong typing and multi-tasking capabilities in a structured paperless work environment
- Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
- General understanding of overall claim operations and key stakeholders.
- 2 years of related customer service experience or applicable insurance knowledge.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
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- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco