Surety Underwriting Assistant

The position is hybrid, in office twice a week. High school diploma or equivalent required. 1 year related experience required. Strong written and oral communication skills to correspond with office personnel and agents. Exceptional customer service skills. Demonstrates ability to work well on a team and independently. Good organizational skills. Competent and proficient with computer software applications utilized by Surety. Knowledge of surety bond processing preferred. Manage surety bond, agency, and processing transactions for assigned product lines or territories, ensuring accuracy and efficiency. This includes handling new business, renewals, cancellations, endorsements, and reinstatements. Oversee agency setup, licensing, appointment processing, and power-of-attorney issuance, while also resolving reconciliation issues. Maintain and update reports as needed. Provide support for underwriting functions like contract/commercial bonds and bid requests, ensuring compliance with state regulations. Deliver excellent customer service by addressing inquiries and ensuring satisfaction. Assist with customer inquiries, providing answers and follow-up to guarantee satisfaction. Demonstrate a strong understanding of agency management workflows, including commissions, licensing, compliance, and Power of Attorney processes. Apply knowledge of rating plans to accurately apply rates and assist with rating scenario entry. Retrieve and manage bond/agency-related documents with meticulous attention to detail. Utilize logical thinking and technical expertise in surety operations to complete tasks within established policies and procedures, optimizing business results. Perform general administrative tasks, including assisting Finance with collections and addressing billing/premium discrepancies. Offer technical support within the office, collaborating with the Department Application Specialist to resolve issues. Participate in User Acceptance Testing as required and undertake additional duties as assigned.