What are the responsibilities and job description for the Senior Relationship Manager, Strategic Partnerships (Financial Services) position at Liberty Mutual Insurance Group?
Issue escalation & resolution: Own partner escalations (service issues, operational breakdowns, integration concerns, performance gaps), driving rapid root-cause resolution, clear communications, and sustained fixes to protect retention and partner satisfaction. Cross-functional program delivery: Lead coordination of Credit Union initiatives (campaigns, new offers, integration enhancements, journey improvements, marketing technology and measurement), managing scope, timelines, dependencies, and stakeholder alignment. Optimization through test-and-learn: Support forecasting, experimentation, measurement plans, and ROI validation to scale what works and improve consistency and repeatability across Credit Union programs. Renewals and expansion support: Support renewals and expansion opportunities by contributing to business cases, performance narratives, and readiness planning for amendments, new capabilities, and scaling opportunities. Performance management & insights: Analyze partnership performance (e.g., penetration, conversion, retention, channel mix) to identify opportunities, diagnose root causes, and develop prioritized, data-backed recommendations to drive profitable growth. Experience in financial services partnerships (credit unions/banks/fintechs), affinity distribution, marketing, consulting, or related industries is helpful, but not required. Bachelor`s degree required Advanced degree such as MBA and/or CPCU certification preferred Demonstrated ability to exercise negotiation skills and resolve business issues with internal and external parties Knowledge of marketing practices and insurance products as demonstrated through the ability to present products and recommend marketing initiatives to clients Excellent verbal and written communication skills