Scrum Master, IT Ops

Works closely with Product Owners and other SM`s to support release planning, backlog and team health, and cross-team communication. Serve as Scrum Master for 2-4 cross‑functional squads supporting business‑critical platforms Facilitate all core agile ceremonies (Sprint Planning, Daily Scrum, Reviews, Retrospectives) Proactively identify and remove impediments across teams and dependencies Partner closely with Product Owners, Engineering Managers, and Site Reliability Engineering teams Drive continuous improvement using metrics such as flow, predictability, and delivery health Coach teams on agile and scrum best practices, with a strong focus on accountability and outcomes Experience working in large, distributed enterprise teams preferred Uses retrospectives and other Lean-Agile techniques to implement small changes that lead to demonstratable improvement for the team. Facilitates team level events using well-known facilitation techniques. Understands the importance of establishing trust and the need to remain neutral when facilitating. Assesses the Agile/Scrum maturity of the team and helps identify areas where coaching may be needed to foster improvement. Actively seeks coaching and mentoring from more experienced SMs & coaches. Enables close cooperation and collaboration across all roles and functions. Focuses on improving relationships within the team as well as with their key stakeholders. Shares resources with the team on various agility and lean topics. Develops skills to observe and provide consistent and impactful feedback. Ensures team is clear on the vision or "why" for the change. Seeks to understand the current mindset and practices and how that aligns or deviates from the desired change. Bachelor`s degree in a relevant field (business, computer science, humanities, etc Minimum of 4 years related experience Experience working within a vendor model of support preferred Experience with JIRA and/or Confluence preferred Experience with AI tools preferred Knowledge/training equivalent to beginner/1st level certification from a reputable Lean-Agile organization (PSK I, PSM I, CSM, etc) a plus Preferably 1 to 3 years of experience as a member of an Agile team, or related experience Knowledge of IT concepts, strategies, methodologies, architectures and technical standards Strong problem solver with ability to work with a team to maximize progress, potential and overall effectiveness A lifetime learner who is dedicated to relentless improvement of themselves and their teams, eager to face challenges in service of them