What are the responsibilities and job description for the Director II, Relationship Management position at Liberty Mutual Insurance Group?
Manage and Grow B2B2C: Independently manage a key strategic relationship, driving new business, profitability, and retention. Build Relationships: Cultivate strong connections across organizational levels - from frontline agents to senior leaders - adapting your communication to diverse cross-functional audiences. Analytical Problem Solving: Conduct analyses and drive data-driven decisions from reporting; experience with PowerBI is required. Proven ability to proactively identify trends and implement solutions through compelling storytelling. Team Leadership: Collaborate with a geographically dispersed team of Relationship Managers, Analysts, & Product Owners to optimize processes, troubleshoot issues, and maintain alignment. Product Expertise: Have the aptitude to quickly learn Liberty's personal lines' products and systems, as well as the custom Partner's sales integration. Balance Win Now and Vision: Anticipate trends and effectively prioritize tradeoff decisions with scarce resources while setting a clear direction for future needs. Proven experience managing complex, high-volume partner or client relationships in insurance or related industries Entrepreneurial spirit and eagerness to learn in a fast-paced environment Ability to work independently, prioritize competing demands, and solve problems creatively and decisively Excellent interpersonal communication skills with the ability to adapt style for diverse audiences Analytical skills and comfort working with data; experience using PowerBI or similar tools is required Familiarity with insurance call center operations, agency workflows, and P&L management is highly desirable Collaborative mindset with a passion for driving business results through cross-functional teamwork Bachelor`s degree or equivalent experience required Advanced degree such as MBA and/or CPCU certification preferred Demonstrated ability to exercise advanced negotiation skills and resolve complex business issues with internal and external parties Advanced knowledge of marketing practices and insurance products as demonstrated through the ability to present products and recommend marketing initiatives to clients Excellent verbal and written communication skills