What are the responsibilities and job description for the Digital Experience Analyst position at Liberty Mutual Insurance Group?
Own the RightTrack app experience from a CX perspective: act as the primary liaison between Product Managers, Data Science, UX/UI, Research and other partners for telematics RT app questions and initiatives. Turn data and customer insights into action: synthesize qualitative feedback and quantitative signals to create recommendations for the app CX, define hypotheses, and help inform prioritization. Design and support experimentation: propose, scope, and coordinate A/B tests and other experiments to assess improvements and measure impact. Inform CX metrics: establish meaningful KPIs for the telematics app experience and program outcomes and monitor performance with partner teams. Translate across audiences: collaborate with technical teams to develop analyses and communicate approach/findings to non-technical business partners. Analytical thinker with the ability to partner with technical teams on data-driven analyses and translate results into actionable recommendations for business audiences. Strong written and verbal communicator with proven ability to influence stakeholders across functions. Collaborative and detail-oriented; comfortable managing multiple analyses, requests, and priorities simultaneously. Self-starter who takes ownership of initiatives and drives cross- functional alignment. Bachelor's degree in mathematics, Statistics, Finance, Economics or Insurance preferred; or equivalent experience Approx 5 or more years related work experience Knowledge of insurance principles and concepts required Advanced analytical/problem solving and research skills Effective communication skills for writing reports/proposals and making presentations Ability to work independently and lead others during projects Knowledge of the business practices and processes Proficiency with spreadsheets and data base software
