What are the responsibilities and job description for the Account Analyst position at Liberty Mutual Insurance Group?
Supports the underwriter and agent/broker with highly responsive service by managing the workflow of moderate to complex account work from clearance through policy issuance and file documentation. Coordinates service requests in a timely manner. Provides customer service to brokers and agents to facilitate the processing of business answers questions, resolves problems on topics such as policy transactions, billing, and service needs. Executes post-sale account management workflow, including initiation of billing, policy issuance, acquisition of account agreements and file documentation. Initiates pre-renewal communications via conditional/non-renewal notice draft when necessary Supports the underwriter with mid-term account reviews / stewardship, ongoing service, service planning and endorsements Intermediate knowledge of commercial property/casualty pricing models, coverages, endorsements, forms, cancellation/conditional renewal requirements, terms, processes and internal service departments. Basic knowledge of commercial lines products and contract language including regulatory and policy differences among applicable states. Ability to perform work accurately, timely and with only moderate supervision. Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientation, written/verbal communications, organization, adaptability, courtesy, dependability and ability to learn/apply new information quickly and accurately. Knowledge, skills and capabilities typically acquired through 2 or more years of related work experience. Associates or bachelor`s degree preferred.