What are the responsibilities and job description for the Member Service Representative/Teller position at Liberty Federal Credit Union?
Liberty FCU, a full-service credit union, is currently seeking an energetic Member Service Representative/Teller to be a part of the credit union team at one of our local branches. Candidates must possess excellent member service skills, professionalism, and confidentiality. Most offices operate Monday through Thursday 9:00 a.m. - 5:00 p.m., Friday 9:00 a.m. - 6:00 p.m., and Saturday 9:00 a.m. - 12 p.m. Candidates for full-time positions must be available to work 40 hours per week including rotating Saturdays. Candidates for part-time positions must be available to work 28 hours per week including Saturdays on a rotating basis. If interested, please submit an employment application by clicking Apply.
Duties and Responsibilities include but are not limited to the following:
Duties and Responsibilities include but are not limited to the following:
- Serve as a primary Member Service Representative (MSR).
- Meet member needs by maintaining appropriate knowledge of all company products and services.
- Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
- Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
- Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
- Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
- Strive to balance cash drawer each day.
- Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
- Assist with processing night drop.
- Assist in balancing branch cash machines.
- Assist members in accessing safe deposit boxes.
- Answer member telephone inquiries.
- Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
- Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
- Complete all required compliance training.
- Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
- Prepare all daily work items for transfer to the appropriate departments.
- Must have a HS diploma or GED and be at least 18 years of age.
- Must be able to work a flexible schedule and travel to other office locations when needed.
- Must be able to stand for long periods of time and do some heavy lifting.
- Must have 1-2 years of cash handling experience.
- Banking experience preferred.
- Bonus and incentive opportunities*
- Paid Holidays
- Paid Time Off (Vacation, Sick and Personal Days)
- Medical, Dental and Vision Insurance
- 401(k) retirement program with matching funds*
- Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
- Part-time employees are eligible for these benefits.