What are the responsibilities and job description for the Member Service Representative position at Owensboro Federal Credit Union?
We are looking for a Member Service Representative to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our member’s satisfaction. You must be comfortable making transactions, communicating with different types of members and promote credit union’s products/services. Excellent Benefits Package offered.
Responsibilities
- Conduct credit union’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)
- Assess customer needs and introduce new products and services.
- Go the “extra mile” to build trust relationships, member loyalty and satisfaction
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Resolve members’ issues and provide relevant information
Skills
- Proven working experience in banking, personal banking, retail banking or financial services preferred.
- Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
- Strong communication and time management skills
- Member satisfaction-oriented
- Attention to detail and mathematical skills
- Excellent sales skills
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person