Front Desk Receptionist

About Us: Our mission and primary focus is the well-being and overall health of our patients. We are passionate about educating our patients on living a healthy lifestyle. We take pride in providing our patients with excellent care and customer service. We also strive to employ dedicated professionals by offering constant support and a positive team environment.

Reports to: Office Manager

Duties and Responsibilities:

This list may not include all of the duties assigned and may be updated intermittently to accommodate miscellaneous duties as assigned.

• Answer incoming calls to the practice
• Schedule appointments for existing and new patients
• Recognize and register patients.
• Verify current informational status.
• Check all insurance for accuracy, make necessary phone calls.
• Direct all calls to appropriate parties.
• Knowledge of medical terminology.
• Explain office policies to patients as needed.
• Maintain a clean or orderly reception/waiting room and work area..
• Follow HIPAA regulations.
• Follow OSHA rules and regulations.
• Maintain strictest confidentiality.

Qualifications and Skills:

• High school diploma or equivalent
• Word processing, data entry, telephone and computer experience
• Demonstrated ability to work independently and as a team player.
• Tactfulness\soft spoken.
• Skills in answering the telephone in a pleasant, helpful manner using a multi-line phone system.
• Demonstrate willingness to adapt to change.
• Must be a self-starter and dependable.
• Able to prioritize workload while remaining flexible.
• Customer service experience.
• Able to speak/write English clearly and make self-understood.
• Good verbal and written communication skills
• Correct grammar, spelling skills, and legible writing.
• Able to read, understand, and follow oral and written instructions.
• Demonstrate compassion and caring in dealing with others.
• Confident positive manner and appearance.
• Correctable vision and hearing within normal range.