Implementation Project Manager

The Implementation Project Manager is responsible for leading client-facing initiatives, including new client implementations, existing client expansions/complex renewals, and key projects related to client service and Market Operations. This role serves as the primary point of contact throughout the project lifecycle, coordinating across internal teams and external clients to ensure operational readiness and successful onboarding.

Key Responsibilities

• Serve as the primary point of contact during client onboarding and solution deployment
• Lead or support operational project implementations requiring cross-functional coordination
• Facilitate project meetings, status updates, and stakeholder communications
• Create and execute project plans, revising as needed to meet changing requirements
• Track project milestones and maintain status documentation for timely completion
• Coordinate collection and validation of client data, plan documents, and configuration files
• Collaborate with internal teams (Provider Relations, Eligibility, Claims, IT) to fulfill implementation requirements
• Respond to client questions and concerns during onboarding
• Identify and escalate risks or roadblocks to leadership
• Conduct post-implementation reviews to confirm successful setup and transition to account management
• Contribute to process improvements to enhance implementation efficiency
  
  

Education & Certifications

• Bachelor’s degree in Business, Project Management, Healthcare Administration, or related field
• Preferred certifications:
• Project Management Professional (PMP)
• Certified Associate in Project Management (CAPM)
• Six Sigma
• Certified Scrum Master (CSM)
  

Experience

• Minimum 2 years of experience in implementation, client onboarding, healthcare operations, or project coordination preferred
  
  

Skills & Knowledge

• Proven implementation and project management skills
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with clients and internal teams
• Strong organizational and problem-solving abilities
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook); SmartSheet experience a plus
• Ability to manage multiple projects and priorities in a fast-paced environment
• Understanding of healthcare benefit structures and implementation best practices
• Detail-oriented mindset with a focus on documentation and accuracy
  
  

Qualifications

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.
  
  

Compensation

In the spirit of pay transparency, the base salary range for this position is $70,000 - $100,000, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.