Desktop Support II - On-site (Tampa, FL)

Liberty Dental Plan is hiring a Desktop Support II for our on‑site Tampa office. You’ll be the first point of contact for technology support—troubleshooting issues, delivering great service, and helping our teams stay connected and productive.

What You Will Do

• Deliver end‑to‑end technical support in accordance with established IT service level agreements (SLAs).

• Partner with end users and technology teams to analyze incidents, determine root causes, and implement timely solutions.

• Provide technical assistance for incoming inquiries related to computer systems, software, and hardware devices.

• Ensure quick, effective response times to meet required desktop support service levels.

• Install, configure, test, maintain, monitor, and troubleshoot a variety of hardware and software solutions.

• Provide hands‑on guidance to customers/users to resolve issues and follow up as needed to ensure full resolution.

• Maintain a positive and professional demeanor when supporting internal and external customers.

• Research, diagnose, explain, and resolve technology issues using diagnostic tools and best practices.

• Run diagnostic programs to identify and correct technical problems.

• Troubleshoot and resolve issues related to LAN, WAN, and other networked systems.

• Perform additional duties as assigned based on business needs.

What You Bring

• Experience providing desktop or IT support in a fast‑paced environment.

• Strong troubleshooting and problem‑solving skills with the ability to resolve issues within defined timeframes.

• Working knowledge of networking fundamentals, including LAN and WAN environments.

• Strong customer service and communication skills with the ability to support non‑technical users.

• Ability to collaborate effectively with cross‑functional technology teams.

• Strong organizational skills and ability to manage multiple priorities.

• Professionalism, patience, and attention to detail.

• A willingness to learn and adapt as technology evolves.

Education & Experience

• Bachelor’s Degree (4‑year) in Information Technology or a related field OR

• At least 4 years of equivalent professional experience in lieu of a Bachelor’s degree

Preferred Certifications

• CompTIA A Certification

• Microsoft Certified Professional (MCP) and/or Microsoft Certified Solutions Associate (MCSA)

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.

• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.

• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.

• 100% employer-paid dental coverage for employees and eligible dependents.

• Vision insurance with low-cost premiums for employee-only coverage and dependents.

• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.

• Flexible Spending Accounts for healthcare and dependent care expenses.

• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.

• Long-term disability coverage.

• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.

• Employee Assistance Program (EAP) to support mental health and well-being.

• Generous vacation and sick leave policies, with the ability to roll over unused time.

• 10 paid company holidays.

• Tuition reimbursement for eligible educational expenses.

• Remote or hybrid work options available for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $24.50 - $27.50/hourly not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture. 

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve. 

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.

Salary : $25 - $28