Supportive Housing Case Manager - Bilingual- Eng/Span highly preferred

The Supportive Housing Case Manager is responsible for the coordination and delivery of quality direct case management and stabilization services for the Permanent Supportive Housing Program. The Supportive Housing Case Manager reports to and is supervised by the Program Coordinator.

Essential Functions:

· Support the agency’s mission, philosophies, goals, planning objectives, special initiatives and supports their ongoing development and implementation.

· Assist clients in securing and maintaining safe, affordable, decent and accessible housing through the development of excellent landlord relationships.

· Incorporate evidence-based principles and practices in the provision of case management services including person-centered planning, integrated services, motivational interviewing, trauma informed care, housing first and harm reduction.

· Respect diverse cultural backgrounds and the impact on service provision.

· Work with agency management and staff to support compliance with our values of customer service and individualized care with dignity, respect, hope and humanity.

· Carry a client caseload. Provide supportive and empathetic case management services in an individualized way – office based, home visits, and in community.

· Solicit consumer’s input to formulate and document individualized plans, developing achievable, concrete, measurable and time limited goals. Provide ongoing support for the achievement of individualized goals. Document progress in case records.

· Provide support services directly or through ancillary providers, i.e., home health agencies, visiting nurses, homemakers, peers, etc., to respond to increases.

· Work collaboratively to assist clients/tenants in obtaining and maintaining permanent housing and address barriers.

· Complete all internal and external designated reports/databases and maintain effective, accurate and current documentation and record keeping.

· Maintain a current working knowledge of referral sources such as housing, medical, Medical/MH/SUD/Dental services, legal, HIV/AIDS client services, self-help groups and others to provide comprehensive resources to the program clients.

· Ensure provision of referrals and support during times of changing mental health, health, SUD and other client/tenants needs.

· Ensure creative methods are utilized to support client/tenant engagement.

· Ensure the development of 1:1 case management relationship with clients/tenants in order to facilitate:

o Housing stability

o Income stability

o Health stability

o Supportive social networks

o Appropriate orientation to Liberty Community Services program(s).

o Creation of a client centered and empowering environment.

o Development of effective resources/support teams with client/tenant.

· Review and adhere to Liberty administrative procedures and employee handbook.

· Represent Liberty and assigned programs to the community, agencies, and individuals.

· Attend regular supervision with the Program Coordinator.

Non-Essential Functions:

· Transport clients – as necessary to housing, legal, medical and other appointments.

· Participate in agency meetings/activities, assigned workgroups activities and other meetings as required.

· Collaborate with IT on computerized data collection.

· Other requests may from time to time be made by the Program Coordinator, Program Director or Leadership Team to assist the agency's overall management.

Qualifications:

· BA plus 3 years of related case management experience working for non-profits, governmental or private for-profit agencies preferred.

· Creativity, flexibility and ability to work in a changeable and fast-paced environment.

· Working knowledge of housing and human services in Greater New Haven. Experience with housing and homelessness services strongly preferred.

· Strong organizational, written, computer, and communication knowledge and skills a must.

· Valid CT driver’s license required.

· Bilingual capabilities a plus.

· Three strong work-related references (upon request).

Liberty Community Services, Inc. (Liberty) is an equal opportunity employer. Liberty will not discriminate against and will take affirmative action to ensure against discrimination in recruitment and employment. Liberty does not and shall not discriminate on the basis of age, race, creed, color, national origins, disability, marital status, gender identity, sex or sexual orientation, and military status in any of its activities or operations. Liberty is committed to providing an inclusive and welcoming environment for all members of our staff, clients, and volunteers.

Job Type: Full-time

Pay: $23.95 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $24