What are the responsibilities and job description for the Collections Specialist position at LHH?
Collections Specialist
LHH Recruitment Solutions is looking for a Customer Service and Collections Specialist for a client in Mason, OH. This role is responsible for managing customer relationships while supporting timely and accurate collection of receivables. The position requires frequent customer interaction, strong problem-solving skills, and the ability to balance service expectations with payment commitments. This position is temp to hire and will pay between $20 and $23/hr.
Primary responsibilities
- Serve as a primary point of contact for customer account inquiries related to billing, payments, and contractual terms
- Proactively contact customers regarding past-due balances through phone, email, and written correspondence
- Review account activity to identify delinquency trends and research discrepancies or disputes
- Negotiate payment arrangements and resolutions in a professional and customer-focused manner
- Document all customer communications and collection efforts clearly and accurately within internal systems
- Apply incoming payments, reconcile accounts, and ensure proper account status updates
- Coordinate with internal teams to resolve billing issues and support accurate account servicing
- Prepare reports on account status, aging, and collection activity as needed
Qualifications
- Experience in customer service, accounts receivable, or collections in a business-to-business environment
- Strong communication and negotiation skills with the ability to manage sensitive payment discussions
- Ability to read and interpret customer agreements and payment terms
- High level of organization, attention to detail, and follow‑up discipline
- Proficiency with common office software and financial or customer management systems
- Ability to work independently while contributing effectively in a team environment
If you are interested in learning more, please apply now.
Salary : $20 - $23