What are the responsibilities and job description for the Hospice Invoicing Specialist position at LHC Group?
Summary
At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
Responsibilities
- Receives, investigates, and responds to field agency personnel concerning the status of payment and processing of facility invoices.
- Verifies accuracy of invoices prior to processing and submission to Accounts Payable for payment.
- Researches and problem solves variances between invoicing and HCHB (including patient liabilities, authorized dates of service, room and board daily rates, etc.).
- Receives, investigates, and responds to Accounts Payable personnel concerning the submission of reviewed invoices for payments.
- Timely and accurately completes HCHB workflow related to room and board and facility invoicing.
- Accurately compiles short pay letters describing discrepancies on invoicing to invoicing facility.
- Routinely requests/investigates facility room and board rates for accuracy in HCHB.
- Tracks and monitors facility invoicing to ensure payment is being processed.
- Timely works and completes field agency personnel emails to adhere to department requirements.
- Before submitting invoices for payment reviews for accuracy and completion: insurance verification, insurance authorization, levels of care, facility location, room and board rates, patient liabilities, etc.
- Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner.
- Problem solves independently before referring issues to a Supervisor/Manager for resolution.
- Performs similar, comparable, or related duties as may be required or assigned.
Education and Experience
- Formal Education: High School Diploma or equivalent
- Experience: 1 year
- License, Registration, and / or Certification Requirement: No
- Medical billing/collections experience required.
- Clerical or business office experience requried.
- Accounting/Accounts Payable experience required.
- Hospice billing/collection experience desired.
- Excellent oral and written communication skills.
- Excellent organizational and analytical skills.
- Accurate data entry skills.
- Basic PC skills including PC based applications (MS Word, Excel).
- Mathematical aptitude.
- Detail oriented.
- Medical terminology knowledge.