Vice President Information Technology

Lhasa OMS – VP/Director of IT

Summary

Lhasa OMS is the leading U.S. supplier of acupuncture products and holistic wellness supplies. Founded in the 1970s, the company pioneered the import of acupuncture needles and related goods, shaping how America approaches integrative health.

We operate in a small, friendly, and highly collaborative environment where every team member’s contribution has visible impact. We move quickly, value initiative, and take pride in blending a mission-driven culture with a practical, hard-working approach to getting things done.

We seek a very hands on VP or Director of IT to lead all aspects of the company’s technology infrastructure, ERP environment, ecommerce and warehouse operations, hardware systems, and digital transformation strategy. This role ensures our technology stack—including NetSuite and Magento ecommerce—drives operational efficiency, scalability, and superior customer experience.

Core Responsibilities:

ERP / Systems Leadership

Own the NetSuite ERP environment, including system configuration, data integrity, user roles, integrations, reporting, and continuous optimization.

Partner with Finance, Operations, Marketing, and Merchandising/Supply Chain to streamline workflows, automate processes, and strengthen cross-department visibility.

Lead integration between NetSuite and third-party systems (ecommerce, CRM, logistics, marketing automation, and BI platforms).

Warehouse Optimization & Operations Leadership

Drive warehouse operations toward a fully integrated, technology-enabled fulfillment environment, using automation, scanning, barcoding, and real-time NetSuite integration to improve throughput, accuracy, and scalability.

Own end-to-end warehouse operations, including layout, pick/pack/ship workflows, inventory accuracy, labor efficiency, and continuous improvement.

Partner cross-functionally with Operations, Supply Chain, Customer Service, and IT to streamline fulfillment, reduce cycle times, and improve service levels.

Lead the implementation and ongoing optimization of warehouse systems, including WMS functionality, scanning and automation tools, slotting strategies, and integrations with ERP, ecommerce, and carrier platforms.

Ecommerce & Digital Infrastructure

Oversee Magento-based ecommerce site(s), ensuring uptime, performance, and security.

Manage integrations across user experience enhancements (loyalty program, UX plugins), payment processing, shipping, inventory, and customer data systems.

Support Marketing and Creative teams in executing site updates, campaigns, and testing initiatives that improve conversion and engagement.

Technology Strategy & Team Leadership

Develop and execute a multi-year technology roadmap aligned with business and growth objectives.

Manage internal IT staff and external vendors to deliver secure, scalable, and on-time solutions.

Provide architectural oversight and vendor management for all major technology projects.

Lead cybersecurity, data governance, and compliance efforts.

Business Intelligence & Analytics

Build and mature the company’s Business Intelligence (BI) capability, leveraging NetSuite, ecommerce, sales, and customer data.

Help to develop dashboards that deliver actionable insight into:

Customer behavior and segmentation (e.g., lifetime value, recency/frequency, retention trends)

Inventory management (turnover, aging, purchasing efficiency, SKU performance)

Product-level forecasting (demand prediction, margin analysis, stock optimization)

Sales and marketing performance (channel ROI, campaign attribution, growth opportunities)

Partner with Finance and department leaders to institutionalize data-driven decision making across the organization.

Operational Support & Reporting

Maintain robust backup, recovery, and business continuity systems.

Oversee all network, hardware, and endpoint systems, including outsourced IT providers.

Deliver executive dashboards and management reports that translate technical data into strategic insights for leadership.

Qualifications

Technical Proficiency

CRITICAL: Strong programming background with demonstrated ability to work hands-on in codebases, databases, and system configurations.

Proven project management capability, including requirements definition, prioritization, timeline management, cross-functional coordination, and on-time delivery of complex technical initiatives.

High rigor in UAT, test case development, regression testing, deployment validation, and rollback planning.Advanced NetSuite ERP administration experience, including configuration, customization, integrations, and data management.

Experience with Magento (Adobe Commerce) or comparable enterprise ecommerce platforms.

Proficiency with integration and data tools, including Celigo, REST and SOAP APIs, ETL frameworks, BI platforms, and data warehousing concepts.

Solid understanding of data privacy, PCI compliance, and information security best practices.

Education

Bachelor’s degree in Computer Science, Information Systems, or related field; MBA or advanced degree preferred.

Experience

10 years leading IT or technology functions in ecommerce or distribution environments.

Proven success implementing, managing, and optimizing NetSuite ERP.

Demonstrated experience integrating ERP, ecommerce, and marketing ecosystems.

Strong understanding of data architecture, APIs, and cloud-based infrastructure.

Prior leadership of both internal teams and outsourced technology partners.

Personal Attributes

Strategic thinker who connects technology execution with business outcomes.

Highly organized and detail-oriented, with strong project management discipline.

Effective communicator across technical and non-technical audiences.

Hands-on leader committed to operational excellence and continuous improvement.

Collaborative and pragmatic, fostering alignment across teams and departments.