What are the responsibilities and job description for the IT Helpdesk Specialist (Contract) position at LG Energy Solution?
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com
Summary:
IT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees.
Responsibilities:
- Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person
- Maintain server health and performance to support all production system
- Assist and work closely with our remote infra support team as an on premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs
- Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
- Configure and install wireless access points, L2 switches
- Ensure system security in compliance with company policy
- Utilize tools such as Active Directory, Remote Desktop, etc.
- Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
- Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
- Maintain cleanliness at work-site in accordance with 5S3R Standards:
- Sort, Set in order, Shine, Standardize, Sustain
- Right Location, Right Quantity, Right Container
- Perform other duties as assigned
Qualifications:
- High School Diploma or GED required
- Vocational Certificate or associate's degree preferred or equivalent, relevant experience
Experience:
- 1 to 3 years of experience in IT with various operating systems (Windows 7, 10, etc.).
- Desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems preferred
Skills:
- Ability to interpret, analyze, troubleshoot and resolve technical problems
- Excellent communication skills including verbal and written
- MS Office Suite