What are the responsibilities and job description for the IT Helpdesk Specialist (Contract) position at LG Energy Solution Michigan, Inc.?
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com
Summary:
IT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees.
Responsibilities:
- Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person
- Maintain server health and performance to support all production system
- Assist and work closely with our remote infra support team as an on premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs
- Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
- Configure and install wireless access points, L2 switches
- Ensure system security in compliance with company policy
- Utilize tools such as Active Directory, Remote Desktop, etc.
- Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
- Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
- Maintain cleanliness at work-site in accordance with 5S3R Standards:
- Sort, Set in order, Shine, Standardize, Sustain
- Right Location, Right Quantity, Right Container
- Perform other duties as assigned
Qualifications:
- High School Diploma or GED required
- Vocational Certificate or associate's degree preferred or equivalent, relevant experience
Experience:
- 1 to 3 years of experience in IT with various operating systems (Windows 7, 10, etc.).
- Desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems preferred
Skills:
- Ability to interpret, analyze, troubleshoot and resolve technical problems
- Excellent communication skills including verbal and written
- MS Office Suite