Business Development Manager Lexus of Warwick

Business Development Manager

Lexus of Warwick

Warwick, RI

Our fast-paced industry and dynamic work environment can overshadow the fact that we believe each and every one of our employees is an integral part of our success. McGee Automotive Family provides a working environment of mutual respect, integrity, transparency and the highest standards of professionalism. At McGee Automotive Family, we understand the only way to earn and keep good customers and employees alike is to exceed expectations.

We would like to speak with you if you are

• Self-Motivated
• Honest
• Confident
• Professional
• Looking for a career, not just a job
• Excited about the opportunity to join a winning team
• Passionate about our brands, including highline brands
• Passionate about your success
• Passionate about the opportunity to be part of something great

Lexus of Warwick is seeking a Business Development Manager to lead their department in attending to inbound/outbound sales leads, primarily focusing on setting appointments through phone, email, and digital channels.

The BDM and their team are required to follow up on internet & phone inquiries, as well as unsold showroom traffic to ensure high customer engagement, appointment show rates, and retention.

The BDM is also required to monitor department metrics, and trains staff on call & email techniques

Key Responsibilities

• Lead Management: Respond to internet inquiries, phone calls, and marketing leads promptly to convert them into showroom visits.
• Appointment Setting: Utilize scripts to schedule sales appointments, service appointments, and test drives.
• Customer Follow-Up: Call customers for recalls, service reminders, and post-sale CSI (Customer Satisfaction Index) check-ins.
• CRM Maintenance: Log all customer interactions, updates, and comments in the Customer Relationship Management (CRM) system.
• No-Show Management: Re-engage customers who missed appointments to reschedule.

Required Skills and Qualifications

• Communication Skills: Strong verbal and written communication for phone, email, and text engagement.
• Technical Proficiency: Experience with CRM software and dealership management systems (DMS).
• Sales Focus: Ability to work in a high-paced, high-volume environment with a focus on metrics like conversion rates and show rates.
• Customer Service: Professionalism and a customer-centric attitude.

KPIs (Key Performance Indicators)

• Appointment show rate
• Lead response time
• Total lead conversion percentage
• Outgoing call volume

Compensation

· Base Salary & Commissions

· Earnings range: $100k-$120k

We offer eligible employees the following:

Medical and Dental Benefits

401(k)

Paid vacation

Paid holidays

Direct deposit

Online benefits portal

Schedules that respect your work/life balance

Employee service discount

Disability, Life, and Accident Insurance

Competitive Pay

Opportunity for career development

Paid training

Medical/Dependent Flexible Spending Account

Access to your pay via mobile app

Regular performance feedback and formal review

An Equal Opportunity Employer
We recruit, hire, train, promote, transfer and compensate our employees and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status or any other status protected by applicable law.

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $100,000 - $120,000