What are the responsibilities and job description for the Toyota Sales Business Development Agent position at Lexus of Knoxville?
Toyota Business Development Agent
Do you love working with new technologies and innovative products? Do you like creating exceptional experiences for customers? We are seeking energetic individuals to join our unique and fast-paced Sales Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Success in this role is not about making high pressured sales calls - it's about creating a positive first impression, building trust, and promptly answering customer's questions.
In this role, you will be the first point of contact for prospective buyers and help them take the next step toward finding the right vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. No experience necessary, we have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.
Responsibilities:
Respond promptly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Answer customer calls and establish follows-up with sales appointments
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Maintain accurate customer records in the CRM
Positive, team-player attitude
Prompt and courteous
Strong organizational and time management skills
Must be able to pass a pre-employment background check & drug screen
Dealership Benefits
401k retirement
Insurance plans available for eligible full time associates
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Voluntary Accidental Insurance
Voluntary Critical Illness Insurance
Hospital Indemnity Insurance
HSA/HFA
EAP benefits
Paid Holidays for eligible associates
Paid day off for your birthday
Paid vacations for eligible associates
Employee discounts
Sick Leave for eligible associates
Drug Free workplace
Do you love working with new technologies and innovative products? Do you like creating exceptional experiences for customers? We are seeking energetic individuals to join our unique and fast-paced Sales Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Success in this role is not about making high pressured sales calls - it's about creating a positive first impression, building trust, and promptly answering customer's questions.
In this role, you will be the first point of contact for prospective buyers and help them take the next step toward finding the right vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. No experience necessary, we have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.
Responsibilities:
Respond promptly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Answer customer calls and establish follows-up with sales appointments
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Maintain accurate customer records in the CRM
- Meet daily and monthly goals while delivering exceptional customer service
- Excellent communication skills and phone etiquette
Positive, team-player attitude
Prompt and courteous
Strong organizational and time management skills
- Reliable, self-motivated, and goal oriented
Must be able to pass a pre-employment background check & drug screen
Dealership Benefits
401k retirement
Insurance plans available for eligible full time associates
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Voluntary Accidental Insurance
Voluntary Critical Illness Insurance
Hospital Indemnity Insurance
HSA/HFA
EAP benefits
Paid Holidays for eligible associates
Paid day off for your birthday
Paid vacations for eligible associates
Employee discounts
Sick Leave for eligible associates
Drug Free workplace