Houseman - Moxy Charlotte

The Houseman is responsible for all cleaning functions to service designated suites and public areas as directed by the Executive Housekeeper or the Housekeeping Supervisor.

Responsibilities

• Remove all trash and dirty linen from guest suites.

• Keep all hallways, public areas and closets clean, neat and vacuumed.

• Report all missing items from rooms (i.e. irons/boards, hair dryers, etc.) to Executive Housekeeper.

• Correcting minor room deficiencies.

• Must be able to use two-way radios, telephones, general office equipment, industrial washer, dryer, irons, vacuum, floor buffer, wet vac and other housekeeping equipment.

• Ensure proper care of housekeeping equipment and facilities and report all maintenance as needed.

• Be familiar with all policies, hotel rules and hotel terminology.

• Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.

• Always maintain a professional and friendly demeanor.

• Must always be attentive, courteous and efficient in the dealings with guests, managers and all other employees.

• Always comply with brand standards and regulations to encourage safe and efficient hotel operations.

• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.

• Exhibits helpful and willing attitude to serve guest requests.

• Communicate with other hotel staff to accommodate special guest requests.

Qualifications

• High school diploma or equivalent preferred.

• Knowledge of hotel, housekeeping and hotel laundry operations preferred.

• Flexibility to work various shifts, including evenings and weekends.

• Exhibits initiative, responsibility and flexibility.

• Excellent time management skills.

• Friendly, cooperative manner and patience in dealing with customers and staff.

• Must be able to communicate clearly and professionally in English with coworkers, employees, owners, and management, both written and verbally.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

• Occasionally lift and/or move up to 50 pounds and pushing and/or pulling approximately 100lbs.

• Must be capable of bending over, stooping and working on the knees in order to perform such functions as scrubbing commodes, tubs, cleaning tiles and putting away items.

• Must be capable of moving light furniture, (i.e. chairs, tables, etc.) in order to clean under these items.