Client Service Representative

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Client Service Representative. In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our company.

Key Responsibilities:

• Answer high volume inbound phone calls to schedule service appointments.
• Manage inbound email and web portal inquiries.
• Make outbound calls to existing clients to coordinate service appointments.
• Assist the sales team with tasks such as:
  • Report and track sales performance
  • Educate clients about our products and services
  • Scheduling sales appointments
• Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments.

Qualifications and Requirements:

• Prior experience in customer service, call centers, or a similar role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think critically.
• Proficiency with computers and CRM software; ability to learn new systems quickly.
• Ability to remain calm under pressure and handle challenging situations with tact.
• Flexible availability, including evenings or weekends, as required.

What We Offer:

• Competitive pay
• Comprehensive benefits package, including health, dental, and vision insurance.
• Employee appreciation events
• Significant advancement opportunities
• Supportive management and team culture
• Employee discounts

Work Environment:

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment.  Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

Join Our Team:
If you’re passionate about helping people, thrive in fast-paced environments, and are eager to make a difference, we’d love to hear from you!

About Lex:

At Lex Air Conditioning, Heating, Plumbing, and Electrical, we’re not just a team—we’re a family committed to excellence. We proudly serve the Dallas–Fort Worth area with integrity, professionalism, and the kind of service that makes customers for life. If you’re looking for a company that treats you like family, respects your time, and helps you grow your career in the trades, Lex is the place to be. Come deliver the Gold Standard of White Glove Service—and get the support you need to shine. 

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.