Facility Sales and Events (FES) Manager

Under the supervision of the Facility Sales and Events Director, the Facility Sales and Events (FES) Manager is a working supervisory position providing support of the Garden’s rental programs, and planning logistics, set-ups, and support staff scheduled throughout the year.

This position necessitates an individual dedicated to customer service who thrives on collaboration in a forward-facing, on-site, hands-on environment with rental clients and Garden teams from inquiry to event execution. The Facility Sales and Events Manager works with Garden leadership to balance mission priorities with revenue generation, utilizing the shared resources of our Garden. This position works collaboratively and cooperatively with all departments and the Garden’s exclusive caterer, to ensure the highest quality of event planning and execution resulting in an exceptional  experience for all.  This position exemplifies our core value of hospitality to guests and staff to ensure the inclusivity of our Garden.

Responsibilities

Event Management and Rental Coordination Duties:

•         Lead execution of all events, including setup, service, and breakdown
•         Manage event timelines and ensure all elements (catering, AV, décor) are in place
•         Provide on-site leadership during events, resolving issues as they arise
•         Ensure exceptional hospitality and guest satisfaction throughout event
•         Oversee post-event breakdown and restoration of the venue
•       Perform duties with an eye to the horticultural and educational mission of the Garden, and to preserving the beauty of the displays.

Staff Leadership and Development

•        Oversees the supervision of personnel, which includes recruitment, work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
•        Coordinates with catering and building service personnel for food and beverage requirements, delivery and set-up of events, staffing, etc.
•        Foster a positive, team-oriented, service-driven culture; ensures the Garden’s hospitality and operational standards are met.

Sales & Client Engagement:

•       Collaborates with the Director to market and sell the Garden’s hospitality services to potential clients; meeting with clients to inform of all services provided, and to establish catering requirements for events.
•       Prepares action plans and schedules to identify specific targets and to project number of contacts to be made; follows up on new leads and referrals resulting from field activity.
•       Builds and maintains strong relationships with clients, including regular communication and meetings
•       Responds to inquiries and researches and resolves problems related to transactions; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.

Administrative Duties

•        Uses databases and POS systems to develop and implement efficient processes to complete all departmental tasks and duties.
•      Assists with development and implementation of all Facility Rental programs, pricing structures, agreements, and terms and conditions, periodically reviewing to ensure they reflect the strategies and goals of the department.
•       Works collaboratively with the Marketing Department for promotion of events and rental programs on the Gardens website and social media platforms.
•       Prepares rental contracts, collects deposits and fees in accordance with required timelines.
•       Assists in developing operating goals and objectives; implements and administers methods and procedures to enhance operations
•       Perform other duties as assigned.

Qualifications

• Three years demonstrated successful understanding of event coordination and sales.
• One year of supervisory experience and proven ability to motivate team members.
• Associates degree in a hospitality related field required or commensurate experience, Bachelor’s degree preferred.
• Experience working in a Windows environment, including demonstrated capacity to work with scheduling and event related databases, including calendars, ticketing systems, room diagraming (Social Tables, Total Party Planner, or related programs).