Membership Coordinator

Job Summary

Are you a person with top-notch organizational skills? The Lewes Senior Activity Center (LSAC) is seeking an enthusiastic, detail-oriented Part-Time Membership Coordinator. In this role, you will be the welcoming face and voice of our membership program, supporting growth, retention, and exceptional member experiences. From managing daily administrative operations and database records to planning exciting, member-exclusive events, you will play a vital role in keeping our community connected and engaged.

Responsibilities

• Customer Service: Provide warm, professional, and timely support to members, responding to all inquiries within one business day.
• Database & Reporting: Process membership transactions efficiently and maintain accurate records in MySeniorCenter. Generate monthly, quarterly, and annual membership reports.
• Communications: Support member outreach including renewal reminders, benefit updates, membership card distribution, and event messaging. Orchestrate monthly membership mailings.
• Event Planning: Coordinate and execute exclusive member events throughout the year to boost engagement and retention.
• Outreach: Assist with membership promotion and outreach at LSAC and local community events.
• Administration: Handle general administrative processes associated with membership and other duties as assigned.

Minimum Qualifications:

• High school diploma/GED and at least 2 years of experience in customer service, administrative support, or a related field (or an equivalent combination of education and experience).
• Proficiency in Microsoft 365 applications.

Success Factors:

• Excellent Communication: Strong written and verbal skills, with the ability to represent LSAC in a professional and welcoming manner.
• Organization & Detail: Ability to manage multiple priorities, stay highly organized, and pay close attention to detail.
• Mission-Driven: A strong understanding of (or willingness to learn) LSAC’s mission, programs, and community.
• Adaptability: Ability to work well with others and adapt to changing technology and systems.

Preferred Qualifications:

• Experience with MySeniorCenter or a similar database management system.
• Experience with event planning and coordination.

Physical Demands & Work Environment:

• Environment: Work is primarily performed in a comfortable, professional office setting using general office equipment.
• Physical: Requires frequent sitting and frequent communication with members via digital channels, phone, and in-person interactions. Occasional physical activity required, including limited lifting and carrying up to 15 lbs.

How to Apply

If you are ready to make a positive impact in the lives of our members and help our community thrive, we want to hear from you!

Please forward your resume, with cover letter, to Kristy Handley, Executive Director at lsac@lewesseniorcenter.org.

Work Location: In person