What are the responsibilities and job description for the Front of House Supervisor-Hourly position at Levy Sector?
Position Title: Front of House Supervisor-Hourly
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1525556.
The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.
From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.
For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/
Job Summary
Operations & Service
- Supervise front‑of‑house operations for concessions and catering events during assigned shifts
- Ensure prompt, friendly, and professional customer service at all service points
- Monitor service flow, lines, and staffing levels to maintain efficiency and guest satisfaction
- Coordinate with kitchen, bar, and catering teams to ensure accurate and timely food delivery
- Handle guest concerns and resolve service issues quickly and professionally
Staff Leadership & Training
- Lead, coach, and supervise hourly FOH staff during events and shifts
- Assign positions, manage break schedules, and ensure adequate coverage
- Provide on‑the‑spot training and performance feedback
- Enforce company policies, procedures, attendance standards, and appearance guidelines
- Serve as first point of contact for staff questions and concerns
Cash Handling & Compliance
- Oversee cash handling, POS procedures, and end‑of‑shift reconciliation
- Ensure compliance with food safety, sanitation, alcohol service, and health regulations
- Maintain clean, organized, and safe service areas at all times
- Complete required operational and incident reports
Catering & Event Execution
- Set up, monitor, and break down catering service areas according to event specifications
- Ensure catering presentations meet quality and brand standards
- Communicate event timelines, guest counts, and special requests to staff
- Support VIP, premium, or special events as assigned
Inventory & Support
- Assist with stocking, restocking, and inventory control as needed
- Report shortages, equipment issues, or maintenance concerns to management
- Support overall Food & Beverage operations and assist management as required
Qualifications
- Previous experience in food service, concessions, catering, or hospitality
- At least 1 year of supervisory or lead experience preferred
- Strong customer service and interpersonal skills
- Ability to work in fast‑paced, high‑volume environments
- Basic knowledge of POS systems and cash handling
- Flexible availability, including nights, weekends, and holidays
- Experience in event venues, stadiums, arenas, or large‑scale catering operations
- Food Safety Certification (e.g., ServSafe)
- Alcohol Service Certification (where applicable)
- Bilingual skills a plus
Physical & Work Requirements
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 40 lbs.
- Willingness to work indoors and outdoors (venue‑dependent)
- Ability to work varying schedules based on event needs
Core Competencies
- Leadership & teamwork
- Guest‑focused service mindset
- Problem‑solving and decision‑making
- Time management and organization
- Communication & adaptability
Apply to Levy today!
Levy is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates of Levy are offered many fantastic benefits.
- Instapay (early access to your wages) and high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf