Vice President of Operations - Pacific Northwest

Level 5 Hospitality is seeking a strategic and results-driven Vice President of Operations for a hybrid-remote position based in the Pacific Northwest.

In this role, you will lead the strategic planning, development, and execution of daily operational activities across our diverse portfolio. You will oversee all aspects of brand management, operational efficiency, and team performance to enhance profitability and guest satisfaction.

What We’re Looking For:
✅ Proven experience in leading operational strategies across multiple brands and regions.
✅ Strong ability to collaborate with General Managers and executive teams to improve performance metrics.
✅ Expertise in analyzing performance data and financial reports to identify growth opportunities.
✅ Excellent communication skills, both verbal and written, to engage effectively with property teams and owners.
✅ A passion for mentoring and developing emerging leaders within the organization.

Why Join Us?
At Level 5 Hospitality, we value innovation and excellence. This is your chance to shape operational strategies and contribute to a rapidly expanding organization that prioritizes integrity and leadership.

Job Summary:

The Vice President of Operations will lead the strategic planning, development, and execution of daily operational activities across the organization, encompassing all aspects of brand management, operational efficiency, and team performance.

Duties/Responsibilities:

• Lead development and execution of operational strategy across brands and regions to build high performing teams and deliver exceptional guest experiences.
• Oversee day-to-day operations across the hotel portfolio, ensuring brand standards, service consistency, safety, regulatory compliance, and elevated guest satisfaction.
• Design, document, and implement scalable SOPs, launch frameworks, and process optimization initiatives to drive efficiency and accelerate new property ramp up.
• Lead pre-opening, integration, and due diligence activities for acquisitions and managed properties, including operational feasibility, GM selection, staffing plans, and onboarding.
• Manage financial performance: partner with GMs and finance to set and monitor annual budgets (including active participation in the GM Budget process), analyze P&L variances, and implement RevPAR, expense control, and profitability initiatives.
• Provide operational and commercial guidance (front office, guest services, revenue strategies) to maximize profitability and guest experience.
• Conduct regular property visits and data driven reviews to assess performance, close gaps, and implement corrective actions.
• Establish and track key KPIs (RevPAR, GOP, guest satisfaction scores, turnover) and report results to leadership.
• Mentor, coach, and develop General Managers and emerging leaders via performance management, targeted training, and succession planning; partner with HR on staffing, investigations, performance improvement, and consistent people practices.
• Cultivate and maintain proactive owner and stakeholder relationships; deliver regular updates (monthly reports, quarterly meetings), present performance, and collaborate on strategic decisions.
• Serve as the primary corporate–property liaison to align priorities, resolve issues, and ensure consistent operational execution.
• Travel regularly to properties for inspections, coaching, pre openings, and owner meetings (typically 50–75% travel, flexible based on portfolio needs.)
• Perform other related duties as required.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills, with proven ability to improve business processes and practices to reduce costs and increase efficiency
• Ability to identify and implement best practices and continual performance measurement
• Excellent interpersonal and negotiation skills
• Excellent organizational skills and attention to detail
• Strong supervisory and leadership skills
• Proficient with Microsoft Office Suite or related software
• Proficient with various financial tools required to make estimates, business forecasts, and strategic decisions

Education and Experience: 

• Bachelor’s degree in related field preferred
• Minimum 7 years of senior leadership experience in hotel management
• Minimum 3 years of Hotel General Manager experience

Physical Requirements:

• This position requires significant travel, with expectations of up to 75% overnight travel via airplane and vehicle to assist various hotel locations, attend conferences, and maintain strong owner relations. Employees must maintain a valid driver's license to fulfill travel obligations effectively.
• Must be able to access and navigate the facilities.
• Employees are required to adhere to safety requirements by wearing appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects up to 50 pounds.