What are the responsibilities and job description for the Customer Service Specialist - Entry Level position at Level Up?
We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Currently, we are focusing on the energy, telecommunications, and technology industries. We provide direct results on their investment by expanding their market share beyond what a typical marketing strategy does for them.
Salary : $49,000 - $68,000