Certified Pharmacy Technician (Hybrid - Call Center)

Hybrid Pharmacy Technician CSR

The Call Center Representative will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company’s products and services.

Benefits, Perks, and More: Benefits such as health, dental, vision, disability, and life insurance start on the 1st of the month after 60 days of employment. Dental and vision discount programs start immediately. 401K is available after one year of employment. Extras include PTO, paid holidays, scrub, hotel, shopping, learning, referral bonuses, and extended-stay discounts.

Hours: 8:00am-5:00pm, Monday- Friday

**After first 4 weeks of training, agents move to hybrid schedule: Tu/Wed/Thu in office, M/F wfh**

Pay: $19/hour

Location: Elkridge, MD

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

·         PHARMACY TECHNICIAN CERTIFICATION REQUIRED

·         Pharmaceutical experience is preferred

·         Demonstrated strong organizational and interpersonal communication skills.

·         Considerable interface by telephone and/or in-person necessitates tact and strong verbal communication skills.

·         Experience with accounting preferred.

·         Excel experience

 PRINCIPAL DUTIES AND RESPONSIBILITIES

·         Responds to telephone inquiries and complaints using standard scripts and procedures.

·         Gathers information from the caller to properly resolve the situation.

·         Communicates appropriate options for resolution.

·         Investigates and resolves complaints.

·         Refers non-routine inquiries and complaints to senior level Call Center Representatives.

·         Uses a computer system to research inquiries and log customer calls.

WORKING CONDITIONS

·         Works in a call center operations environment.

·         Ability to use PC, calculator, and/or other office equipment.

·         Works independently or as part of a group or team in a diverse work environment.

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

Level One Personnel combines state-of-the-art staffing expertise and technology with personalized service to our clients. Level One Personnel services range from traditional temporary placement to partnering with companies to help them plan their long-term contingent workforce needs. As a small agency, we are able to focus our attention on our client’s specific needs and provide the absolute best candidates and customer service available in the industry.

Level One Personnel aggressively recruits, screens and tests applicants to ensure that only qualified candidates are provided to our clients. We pride ourselves on establishing on-going relationships with our candidates and our clients, allowing us to find the best fit for long-term career satisfaction. By matching the right person with the right job, Level One ensures a win-win situation for business clients and employees.