What are the responsibilities and job description for the Project Coordinator position at Levata?
At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.
The Project Coordinator manages short, run-rate projects and oversees all project activities from sale through transition to support. This role is accountable for defining project SLAs, coordinating resources across technical and operations teams, and ensuring timely delivery through hardware configuration, kitting, and shipping.
The Project Coordinator also manages customer expectations by processing routine or recurring work, resolving issues, and communicating project milestones and deadlines. Typical project duration ranges from 2 to 10 days and follows a standardized process.
What You'll Do:
- Manage a continuous flow of short-term, recurring projects.
- Coordinate all project activities through completion, ensuring progress across internal and external technical and operational teams.
- Manage demand intake for run-rate projects driven by existing sales programs.
- Understand customer configuration, kitting, and shipping requirements.
- Coordinate device configuration, kitting, and shipping processes.
- Define and manage key project milestones to ensure service levels are met.
- Identify potential risks or delays and develop proactive solutions.
- Communicate with clients to clarify requirements, set expectations, and ensure satisfaction.
- Escalate and resolve client issues, assisting sales with requirements gathering when needed.
- Maintain consistent communication across internal and external stakeholders.
- Provide post-project follow-up, ensuring successful transition to support and customer readiness.
- Configuration
- Learn and support the relevant hardware and software used by the company.
- Load required applications onto hardware following defined configuration standards.
- Notify management or procurement of suspected software or hardware issues.
- Follow configuration documents and checklists to exact standards.
- Troubleshoot operating system update and application installation errors.
- Maintain updated records of inventory, configuration activities, and project logs.
- Adhere to company policies, safety procedures, and quality standards.
- Configure a variety of devices, including Android devices, PCs, printers, and Apple products.
- Enroll new devices into mobile device management (MDM) systems.
- Reconfigure repaired devices to meet customer standards and create QR codes to streamline future staging.
What You’ll Need
- Bachelor’s degree in a related field; or three (3) years of relevant experience.
- Exceptional verbal, written, and presentation skills.
- Experience working within ERP and/or CRM systems.
- Strong organizational and time management skills, with the ability to plan, prioritize, and meet tight deadlines.
- Ability to work effectively both independently and as part of a team.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Strong multitasking, workflow management, and process-oriented mindset.
- Analytical and problem-solving abilities.
- High attention to detail and familiarity with Android and Apple devices.
Who You Are
We take our guiding values seriously. You should be someone who will:
- build trust. You always act in a customer’s best interest and do what you say you will do.
- take action. You respond quickly to customers and seek excellence in everything you do.
- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
- make it easy. You find ways to solve problems and bring clarity to complex challenges.
- win together. You are inclusive and collaborate to delight the customer and deliver success together.
Who We Are
Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.
Apply now and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together.
What We Offer
Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
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