What are the responsibilities and job description for the Systems Engineer position at Levata?
Systems Engineer
Miami, FL (On-Site)
Who We Are
At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what’s next by leveraging our knowledge of what’s possible today. Join a team where complexity doesn’t mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.
About the Role
The Systems Engineer role involves managing complex configuration projects, hours-based implementations, and serving as the primary backup for support operations. As part of our team, you will focus on enterprise-level solutions including Mobile Device Management (MDM) implementations, Card Printer Technology deployments, and advanced system integrations while resolving escalated technical issues.
Who We Are Looking For
We are seeking a highly driven and technically proficient individual with strong problem-solving skills and a passion for delivering enterprise solutions. You should be comfortable managing technical projects, interacting with clients, and collaborating across departments. This role is ideal for someone with experience in enterprise IT systems, card printer hardware and software, and a proactive approach to continuous improvement.
What You’ll Do
• Serve as the primary resource for Tier 1 backup and support coverage
• Lead complex configuration projects for enterprise clients
• Manage billable professional services, including MDM setup and Enterprise Labeling integrations
• Configure, deploy, and support Card Printer Technology solutions, including hardware setup, driver installation, print template configuration, and ribbon/media management
• Troubleshoot card printer issues including connectivity, encoding failures, print quality, and firmware updates
• Integrate card printing systems with client identity management and access control platforms
• Handle escalated support tickets assigned to Tier 2
• Deliver travel-related, billable customer services and onsite support when needed
Qualifications & Skills
• 3 years of experience in enterprise technical solutions
• Proven experience with MDM platforms and enterprise integrations
• Hands-on experience with Card Printer Technology, including brands such as Zebra, HID, Matica, or Entrust (formerly Datacard)
• Familiarity with card printer software platforms (e.g., ZMotif SDK, HID FARGO Connect, or equivalent)
• Experience with card encoding technologies including magnetic stripe, smart chip (contact/contactless), and barcode
• Project management experience with billable professional services
• Experience managing client-facing technical projects with billable deliverables
• Ability to work collaboratively in an office environment while managing multiple priorities
• Advanced troubleshooting and problem-solving capabilities
• Strong communication and customer relationship skills
• Professional fluency in both English and Spanish (written and verbal) is required
• Ability to communicate technical concepts clearly to Spanish-speaking clients and stakeholders
Language Requirements
This role requires professional fluency in both English and Spanish. The successful candidate must be able to communicate effectively with clients, colleagues, and stakeholders in both languages, including verbal and written communication, technical documentation, and customer-facing interactions.
Travel Management
Engineers are expected to manage their own travel arrangements out of pocket when traveling for customer-related services or business needs. They must track and submit all related expenses accurately in accordance with company policies. Reimbursement is provided based on adherence to established procedures, ensuring timely and appropriate compensation for incurred travel costs.
Physical Demands
This position is based out of our Miami, FL office. The role involves extended periods of sitting and computer work. Candidates must be able to commute to the Miami office on a regular basis. Up to 25% travel may be necessary to provide onsite support for customers, attend training, or participate in professional development opportunities.