Restaurant Supervisor at Gold Bison Grill!

Love making others smile with delicious food and great service? Looking for where you can support of a friendly team and excited guests?

Every year thousands of local and travelling guests stay at the DoubleTree Rapid City where we deliver great service and delicious food with a team of Bussers, Hosts/Hostesses, Servers, and more! The Restaurant Supervisor supports and covers for all these roles and more to keep Gold Bison Grill smoothly operating whether we have one guest or one-hundred!

If you have a mix of people and task management skills, and love to meet new people enjoying the Black Hills this might be the role for you! 

DUTIES & RESPONSIBILITIES

• Greet all guests in a warm and professional manner upon their arrival to the restaurant
• Extend a feeling of welcome and anticipate guest needs
• Respond to all guest concerns and inquiries promptly, ensuring resolution to guest satisfaction
• Problem solve and accommodate guest requests in a fast-paced environment
• Maintain an thorough knowledge of the menu and special promotions, possessing the ability to respond to questions about restaurant services
• Process orders and payments through point-of-sale software
• Serve as a subject-matter expert on point-of-sale software, answering questions and providing guidance 
• Be ready and willing to bus, clear, and reset tables when necessary to assist
• Maintain awareness of daily hotel activities
• Communicate special guest requests and complaints to Managers
• Ensure the host stand and restaurant are clean and presentable at all times
• Offer assistance to all guests and provide them with information/directions requested, escorting the guest whenever possible
• Serve as a source of detailed knowledge relating to hotel products, events, and promotions. 
• Thank guests for their visit and welcome them to return to the hotel
• Provide new and ongoing training to restaurant colleagues
• Monitor restaurant productivity and provide training and/or ideas to improve processes
• Check for completion of shift work and opening/closing checklists
• Other duties as assigned

KNOWLEDGE, SKILLS, & ABILITIES

• Present a crisp and polished appearance that is reflective of IHG brand standards
• Demonstrate a passionate commitment to the business
• Be honest, reliable, and timely
• Build and maintain subject-matter-expertise in menu
• Possess strong abilities in the basic computer skills
• Maintain excellent timekeeping and attendance
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Strive to build and maintain good and productive relationships with all team members
• Possess a thorough understanding of local area, including attractions and directions

EXPERIENCE & QUALIFICATIONS
Previous restaurant and/or hospitality experience is ideal.  However, thorough training may be provided for outstanding candidates who lack previous professional experience.
Ability to work a flexible schedule