What are the responsibilities and job description for the IT Onboarding Specialist position at Les Olson IT?
Information Technology Onboarding Specialist
Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. Les Olson Company does "I.T. the LOC Way": with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on!
What we want:
We're looking for an onboarding specialist who loves networking and computing to join our IT team. The ideal candidate is seeking a chance to grow their career in IT and is eager to learn about new technologies and gain new skills. Our dream candidate loves working as part of a team. The candidate wants a job where two days never look the same, and each day is filled with exciting challenges. We're searching for someone who will be the initial point of contact between customers and the company, providing enthusiastic tech help delivered in a friendly and approachable way. The ideal candidate keeps careful track of deadlines, carefully manages onboarding projects from start to finish, and makes sure the customer is thrilled with the outcome.
Who we are:
Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.
- We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
- We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
- We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.
Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!
What we offer:
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match Pension
- Work-life Balance
- Full Medical, Dental & Vision HSA
- Life Insurance
- Local Volunteer Opportunities
What you'll do:
- Manage new client onboarding from beginning to end
- Communicate clearly in technical or non-technical verbiage as the situation or audience requires
- Understand client needs, processes and goals
- Assist clients via email, text, phone and remote support session
- Identify ways to improve client experiences
- Be a great team member and problem solver
- Deliver a world-class client experience
Required Qualifications and Expectations
- Basic knowledge of routing and switching, troubleshooting of both technologies
- Proficiency with popular software from vendors such as Microsoft, Adobe, Salesforce, Intuit, etc.
- Basic knowledge of Active Directory
- Fundamental firewall knowledge - SSL VPN creation, user accounts, etc.
- Ability to build a desktop from components
- Basic knowledge of Group Policy
- Solid customer service abilities including telephone skills
- Ability to develop and maintain collaborative relations among all levels of an organization
- Ability to prioritize responsibilities and to operate with changing priorities
- Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations
- Ability to demonstrate accuracy and thoroughness, apply feedback to improve performance, and monitor own work to ensure quality
- Self-starter with follow-through
- Current high-level industry recognized certifications are not required, but are a plus
- Ability to show up on time and looking professional
- Ability to pass to random drug tests and a background check
- Must have a current and valid driver's license and a clean driving record, as well as reliable transportation to travel to customer locations
Hours: 8am-5pm, M-F, with possibility for overtime and on-call opportunities
