What are the responsibilities and job description for the Outsource Disbursement Processor II position at LERETA, LLC?
The Outsource Disbursement Processor II ensures that all tax bills, correspondence, current open items and C-Service reports are processed timely and efficiently for any states assigned with minimal assistance/supervision. The position researches prior open items such as missing payments, misapplied payments, and lost payments which may require penalty determination. The role has a solid understanding of Lender Business Rules and requires successfully manages individual pipeline and adheres to lender’s Service Level Agreement and ELD’s without compromise.
Tax Procurement and Payments
- Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
- Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
- Follows agency guidelines and special processing instructions
- Maneuvers successfully through all systems including Mainframe, TTS, and lender servicing system with the ability to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met.
- Builds Tax Lines as needed utilizing the TED table
- Validates lender payees prior to making disbursements
- Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)
- Completes all required processing on exception reports within SLA
- Balances all disbursements prior to end of day and submit all payment back daily
Workflow Management
- Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiencies
- Notifies Leadership when overtime or assistance is needed
- Prepares production/statistical reports to mortgage lenders and direct supervisors
- Assists with special projects as Supervisor and Team Lead deem necessary
Customer Service
- Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner within the required SLA’s
- Maintains positive working relationships with both internal and external business partners
Quality Control
- Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Disbursement Team standards are met
- Prepares production/statistical reports as applicable
This position will perform other duties as assigned based on the needs of the department.
Salary range: $17.16 - $20.00
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Salary : $17 - $20
