What are the responsibilities and job description for the ServiceNOW Developer position at LER TechForce?
Are you looking to work for a company that provides an innovative work environment, and your voice is heard?
We are looking for a ServiceNow Lead Developer to work either in Oshkosh WI, Hagerstown MD, or Frederick MD.
NO VISA SPONSORSHIP is available.
As a ServiceNow Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our ServiceNow platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.
Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as the eadership traits.
WORK LOCATION
This position follows Corporation's hybrid work model, with three days in-office and two days remote each week.
The preferred location for this role is at our Global Headquarters in Oshkosh, WI, with relocation assistance available for candidates who are not local.
However, we are also open to candidates based out of the following U.S. office locations:
Frederick, MD
McConnellsburg, PA
Hagerstown, MD
YOUR IMPACT
Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies
Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
Ensure platform performance, data quality, and compliance with security standards.
Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI
Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards
Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
Function as an agent for change in the process optimization and strategic planning for technology and business innovation
Minimum Qualifications
Five (5) or more years of ServiceNow development or implementation experience
ITIL, COBIT, financial planning, budgeting, business acumen
Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking
Standout Qualifications
Bachelors degree in Computer Science, Information Technology or related field
7 years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi
Proven experience leading ServiceNow Implementations and custom development
Knowledge of ITIL, DevOps, and Agile Methodologies
Experience in AI/ML driven automation and self service solutions
