Operations Manager

Job Summary

The Operations position is located at the Leonard B2B Austell, GA location, with operations in the U.S. and has overall responsibility for supporting the General Manager in overseeing daily operations, leading installation and warehouse teams, and ensuring efficient, high-quality, and safe upfitting of commercial vehicles. This position reports directly to the General Manager and does not have direct reports.

Job Responsibilities

• Assists the General Manager in planning, coordinating, and executing daily workflow across installation bays, parts inventory, and logistics to ensure jobs are completed accurately and on schedule.
• Supervises and coaches technicians, installers, and warehouse associates to achieve productivity and quality standards. Provide hands-on direction, resolve issues, and reinforce safety and performance expectations.
• Partners with the General Manager to schedule installations, balance workload among team members, and coordinate incoming and outgoing fleet vehicles.
• Helps manage parts and accessory inventory, track usage, assist with purchase requests, and monitor stock levels to prevent shortages or overages.
• Conducts routine inspections of vehicles and work areas to ensure safety and workmanship meet Leonard and customer standards. Address non-conformance issues promptly.
• Assists with customer interactions when needed, ensuring professional communication, accurate information, and timely responses to questions or concerns.
• Identifies opportunities to streamline workflow, improve efficiency, and reduce rework. Recommend and help implement process improvements to support continuous improvement goals.
• Assists with timekeeping, work order review, job costing accuracy, and other operational reporting required by the General Manager.
• Provides feedback, training, and performance input for hourly associates. Model Leonard’s values and commitment to teamwork, professionalism, and customer satisfaction.
• Ensures the work area, tools, and equipment are organized, safe, and well-maintained to support a clean, professional work environment.
  
  

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies (skills, Knowledge, And Abilities)

• Demonstrates the ability to motivate, coach, and develop team members while fostering a culture of accountability, respect, and high performance.
• Consistently drives efficiency and accuracy in daily processes, ensuring jobs are completed safely, on time, and to quality standards.
• Maintains a strong commitment to customer satisfaction by ensuring work meets or exceeds expectations and issues are resolved promptly and professionally.
• Promotes a safe work environment through compliance, training, and proactive hazard identification while upholding strict quality standards.
• Analyzes issues quickly, uses sound judgment, and implements practical solutions to keep operations running smoothly.
• Communicates clearly and respectfully across all levels of the organization, fostering teamwork between operations, sales, and support departments.
• Effectively prioritizes multiple tasks and deadlines in a fast-paced environment, maintaining focus on operational goals and team success.
  
  

Education/Experience Requirements

• Associate’s or Bachelor’s degree in Operations Management, Business, Automotive Technology, or related field preferred; equivalent experience accepted.
• Minimum 3–5 years of experience in operations, production, or automotive upfitting, including at least 1 year in a supervisory or lead role.
  
  

Travel

This position requires approximately 5% travel within the United States.

What does Leonard Offer?

• Competitive salary compensation.
• Competitive benefits package.
• 401K with a Company match.
• Paid days off: holidays and vacation.
• Continuous training and growth opportunities to build your career with Leonard.
  
  

Physical Requirements

• Must be able to stand, walk, and move throughout the facility for extended periods.
• Occasional lifting up to 50 lbs. and use of standard shop equipment/tools required.
• Exposure to moderate noise, vehicle exhaust, and typical shop conditions.
• Role is 70% on the shop floor / 30% office-based.
• Occasional travel (under 10%) to other Leonard locations for training or support.
  
  

The Company is an Equal Opportunity Employer. It is the policy of the Company to administer employment based solely on an individual’s qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, political affiliation, marital status, or any other characteristic protected by federal, state, or local law.