What are the responsibilities and job description for the Pharmacy Cust Svc Technician position at Leon Medical Centers?
Join Our Team as a Pharmacy Customer Service Technician!
Make a difference by helping patients access the care they need through exceptional support and accurate prescription processing. At Leon Medical Centers, we prioritize empathy, precision, and service excellence. If you’re detail-oriented and passionate about helping others, we’d love to have you on our team!
Summary:
Deliver outstanding customer and patient support for pharmacy services, including prescription processing, documentation, and compliance. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Essential Duties:
- Customer Support: Handle high-volume inbound/outbound calls for prescription inquiries, refills, shipping issues, and general pharmacy concerns with empathy and accuracy.
- Order Processing: Initiate and process prescription requests, perform data entry, and escalate issues requiring pharmacist intervention.
- Documentation & Systems: Accurately document interactions in Epic Hyperspace and maintain patient records while navigating multiple systems.
- Compliance & Quality: Follow HIPAA and pharmacy regulations, meet performance metrics, and ensure confidentiality and service excellence.
Work Schedule:
- Monday – Friday: 11:30 AM – 8:00 PM
- Weekends: Rotating coverage (Saturday and Sunday)
- Holidays: Coverage for 2 holidays per year, excluding Thanksgiving, Christmas, and New Year’s Day. Holiday assignments are rotated to ensure fairness among team members.
Location: 8600 NW 41st Street Doral, FL 33166
Requirements
- Licensure: Active Florida Registered Pharmacy Technician License
- Language Skills: Bilingual - fluent in English and Spanish
- Certification: Pharmacy Technician Certification Board (PTCB) highly preferred