What are the responsibilities and job description for the Durable Medical Equipment Customer Service position at Leon Medical Centers?
Be the Difference in Patient Care!
As a Patient Care Specialist, you’ll play a vital role in ensuring patients receive the medical equipment they need, ensuring patients receive the medical equipment they need with precision and compassion. You’ll handle everything from verifying patient and order details to confirming coverage and authorizations, all while navigating our electronic system.
Essential Duties and Responsibilities:
- Performs initial processing of all orders including, but not limited to Ambulatory, Bathroom Aides, Hospital Beds, Standard Wheelchairs, Cpap/Bipap, Trach/Suction setup, Oximetry, Ostomy and Motorized/Customized Wheelchairs Orders.
- Reviews patient demographics, verify eligibility and/or authorization.
- Learns and implements Medicare guidelines.
- Maintains compliance with HIPAA standards of patient and confidentiality.
- Provides telephonic support to patient inquires/services calls.
- Handles all Service assessment calls.
- Handles New Patient Transitions and ensures that equipment is properly transitioned.
- Works with Dispatch on ETA Calls.
- Follows through an order from beginning to end. Provides Physician and patient with updates as needed.
- Achieves a minimum of 20-25 orders processed a day.
- Handles complaint calls and facilitates solutions for patients and providers.
- Follows equipment recovery processes if and when a patient needs a pick-up of equipment, or a patient cannot be located.
- Rotates On-Call for a week including Saturday rotation.
- Rotates Holidays as needed.
QUALIFICATIONS
- Medical Background preferred.
- Clinical experience in hospitals, clinics, or other healthcare settings.
- Foreign Doctors and nurses preferred.
- Ability to work in fast-paced, patient-focused environments.
LANGUAGE SKILLS
- Fluent in English and Spanish required.
WORK EXPERIENCE
- Minimum 2 years DME experience.
Job Type: Full-time