What are the responsibilities and job description for the Computer Systems Technician I/Technology Services position at Leon County Clerk of the Circuit Court & Comptroller?
Job Summary
The Technology Services Department plans, assembles and maintains the information systems needed to support the duties of the Clerk of the Court in a timely, efficient manner by ensuring that the Clerk’s computer system and software applications fulfill present and future needs. The Computer Systems Technician I position is a full-time, non-supervisory position reporting to the Deputy Director of Technology Services.
Minimum Qualifications
Along with the satisfactory performance of this job's essential functions, the employee in this position is expected to actively and consistently demonstrate the core values of the Clerk's Office.
Service to All
Everyone is my customer. From our customers to my coworkers and colleagues, excellent service is my primary goal. I will provide courteous, patient and knowledgeable service to everyone.
Integrity
I will foster the highest level of ethical conduct and promote an atmosphere of transparency, accountability and confidentiality in my actions and behavior. I will comply with all the Clerk's policies.
Respect
I will treat the office, everyone I come in contact with and myself with respect. From punctuality to dress code, I will be mindful of what my actions and my appearance communicate to others.
Communication
I will present ideas and information in a thoughtful and courteous manner and be open minded to the ideas and suggestions of others. I take responsibility to keep others fully informed of situations and information at all levels whether in writing or verbally.
Ownership
I accept responsibility for the quality, quantity and timeliness of my work. I will seek answers to issues I do not understand and I will own my behavior.
Teamwork
I hold myself and others accountable for the success of the team. I support a culture that finds solutions, rather than make excuses or place blame. I will be flexible and cooperative when faced with change.
Development
I will foster an environment of continuous improvement. I am encouraged to research, study and learn the vast workings of the Clerk's office so I can be of the most service to our customers.
Essential Functions
It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.
Our comprehensive benefits package, which is governed by policy and subject to change, includes:
The Technology Services Department plans, assembles and maintains the information systems needed to support the duties of the Clerk of the Court in a timely, efficient manner by ensuring that the Clerk’s computer system and software applications fulfill present and future needs. The Computer Systems Technician I position is a full-time, non-supervisory position reporting to the Deputy Director of Technology Services.
Minimum Qualifications
- High School diploma or GED
- One year of recent and relevant experience that demonstrates the ability to apply acute attention to detail in an automated systems environment
Along with the satisfactory performance of this job's essential functions, the employee in this position is expected to actively and consistently demonstrate the core values of the Clerk's Office.
Service to All
Everyone is my customer. From our customers to my coworkers and colleagues, excellent service is my primary goal. I will provide courteous, patient and knowledgeable service to everyone.
Integrity
I will foster the highest level of ethical conduct and promote an atmosphere of transparency, accountability and confidentiality in my actions and behavior. I will comply with all the Clerk's policies.
Respect
I will treat the office, everyone I come in contact with and myself with respect. From punctuality to dress code, I will be mindful of what my actions and my appearance communicate to others.
Communication
I will present ideas and information in a thoughtful and courteous manner and be open minded to the ideas and suggestions of others. I take responsibility to keep others fully informed of situations and information at all levels whether in writing or verbally.
Ownership
I accept responsibility for the quality, quantity and timeliness of my work. I will seek answers to issues I do not understand and I will own my behavior.
Teamwork
I hold myself and others accountable for the success of the team. I support a culture that finds solutions, rather than make excuses or place blame. I will be flexible and cooperative when faced with change.
Development
I will foster an environment of continuous improvement. I am encouraged to research, study and learn the vast workings of the Clerk's office so I can be of the most service to our customers.
Essential Functions
It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Provides excellent customer service to all in person, in email and over the phone; is approachable, helpful and personable; and answers questions knowledgeably and with patience
- Provides support and application problem solving
- Troubleshoot basic hardware and software issues
- Maintains electronic knowledge base for facilitating future problem resolution as it pertains to systems in use by this agency
- Deploys computer hardware and software
- Evaluates user requests for new or modified software programs
- Monitors software applications
- Adds users to a network and assigns and updates security permissions on the network
- Regular and reliable attendance is an essential function of this job
The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.
- Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex information
- Sitting for prolonged periods of time
- Repetitive actions/motion of one or both hands
- Hearing ordinary conversation and office sounds
- Verbal communication in person and on the phone
- Written communication by hand and on PC
- Bending/squatting/kneeling
- Lifting up to 50 lbs
Our comprehensive benefits package, which is governed by policy and subject to change, includes:
- Retirement contribution into the Florida Retirement System (FRS)
- Medical Insurance -- optional employee and dependent coverage available for purchase
- Dental Insurance -- employee coverage at no cost; optional dependent coverage available for purchase
- Extensive Wellness programs
- Core life insurance equivalent to base pay
- Core long-term disability insurance
- Health care spending and dependent care spending accounts
- Membership to County Fitness Center & programs
- Employee Assistance Program
- Voluntary supplemental insurance through AFLAC
- 13 paid holidays per year
- 3 days Earned Personal Leave per year
- Vacation Leave -- 16.5 days per year, accrued at 5 hours per pay period
- Additional vacation days after five years of service to the Clerk
- Sick Leave -- 13 days per year, accrued at 4 hours per pay period
- A paid day off for employee's birthday after one year of service
- Optional participation in Florida Pre-Paid College Program
- Optional participation in Deferred Compensation Programs with Voya
- Direct payroll deposit at any banking institution
- Free parking provided
- Rewards and recognition programs
- Flex time
- Casual dress on Fridays
