What are the responsibilities and job description for the Customer Care Representative position at Leo's Market and Eatery?
About Us: Leo’s Market and Eatery is a bustling retail destination committed to providing fast, friendly, and convenient service to our customers. We offer a wide range of products and services to meet their everyday needs. We are currently seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives.
Position Overview: As a Customer Service Representative, you will be the face of our store, interacting with customers and providing exceptional service to ensure their satisfaction. You will assist customers with their purchases, process transactions accurately, and maintain a clean and organized store environment. This position offers an exciting opportunity to be part of a dynamic team and contribute to our store's success.
Key Responsibilities:
- Greet customers as they enter the store, assist them in finding products, and answer any questions they may have.
- Operate cash registers and POS systems to process customer transactions accurately and efficiently.
- Maintain a clean and organized store environment, including stocking shelves, cleaning countertops, and ensuring merchandise displays are neat and well-presented.
- Monitor inventory levels, restock shelves, and assist with receiving and stocking shipments as needed.
- Follow company policies and procedures regarding cash handling, security, and safety protocols.
- Handle customer inquiries, concerns, and complaints in a courteous and professional manner, seeking resolution to ensure customer satisfaction.
- Promote sales and upsell products by informing customers of current promotions, discounts, and special offers.
- Collaborate with team members to ensure smooth store operations and assist with tasks as needed.
Qualifications:
- Previous experience in customer service, retail, or hospitality is preferred but not required.
- Strong communication and interpersonal skills, with a friendly and approachable demeanor.
- Ability to work effectively in a fast-paced environment and multitask efficiently.
- Basic math skills and proficiency in using cash registers or POS systems.
- Attention to detail and the ability to maintain a clean and organized workspace.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Customer-focused mindset with a passion for delivering excellent service.
Benefits:
- Competitive hourly wage based on experience.
- Opportunities for career growth and advancement within the company.
- Employee discounts on food and beverages.
- Comprehensive training and ongoing support.
- Positive and collaborative work environment.
- Health and wellness benefits.
- Vacation, 401K, and Tuition Reimbursement.
- Inclusive and engaging work environment.
How to Apply: If you are a friendly and customer-oriented individual looking for an exciting opportunity to join our team, we encourage you to apply for the Customer Service Representative position at Leo’s Market and Eatery. Please apply at Yourleos.com. We look forward to reviewing your application!
