What are the responsibilities and job description for the Telecom Support Specialist position at Lensa?
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Description
Our client is seeking a Telecom Support Specialist to join our team in Washington DC. The selected candidate needs to have the necessary skills to provide technical assistance at the customer’s physical premises to install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services.
Responsibilities
Help desk, Help desk support, cabling, installation, lan wan, cisco routers, cisco switches, remedy ticketing system, servicenow, Troubleshooting, Technical support, Lightweight access points
Preferred Skills
Additional Skills & Qualifications
The pay range for this position is $20.00 - $29.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Jun 27, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Description
Our client is seeking a Telecom Support Specialist to join our team in Washington DC. The selected candidate needs to have the necessary skills to provide technical assistance at the customer’s physical premises to install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services.
Responsibilities
- Overseeing the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks
- LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)
- Inventories and prioritizes network and equipment repairs.
- Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
- Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.
- Documents network by recording configuration diagrams and programming.
- Analyzes network performance and prepares and presents reports based on that analysis.
- Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
- Initiates moves and/or setups as required/requested.
- Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner.
Help desk, Help desk support, cabling, installation, lan wan, cisco routers, cisco switches, remedy ticketing system, servicenow, Troubleshooting, Technical support, Lightweight access points
Preferred Skills
Additional Skills & Qualifications
- A degree from an accredited College/University in Computer Science, or related discipline is preferred.
- Network Industry Certification(s) like CompTIA Network , CCNA, etc.
- Motivated self-starter who approaches technical problems with creative solutions. Ability to multi-task, attention to detail, excellent organizational skills, good follow-up and judgment. Ability to work both independently and within a team environment backed up by strong communication skills.
- Ability to clearly communicate both business and technical terms and information/requirements/instructions to a wide variety of audiences (face-to-face, teleconference, phone and email)
- Ability to write technical/functionality specification documentation such as Knowledgebase articles and/or Wiki.
- Basic operational experience with Cisco Wireless LAN Controllers, wireless access points, and management systems
- Basic experience with enterprise networking, monitoring, troubleshooting, and management tools.
- Experience with incident management tools such as Remedy and/or Service Now
The pay range for this position is $20.00 - $29.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Jun 27, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Salary : $20 - $29
