Telecom Support Specialist

Overview

• Tier One Technologies is seeking a Telecom Support Specialist to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government client
• This on-site Contract-to-Hire position will be located in Washington, DC
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT

Responsibilities

• Oversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks
• Provide LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)
• Provide inventories and prioritize network and equipment repairs
• Establish voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools
• Verify service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers
• Document network by recording configuration diagrams and programming
• Analyze network performance and prepare and present reports based on that analysis
• Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation
• Initiate moves and/or setups as required/requested
• Maintain customer rapport by listening and answering questions and resolving concerns in a timely manner
• Install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services

Qualifications

• A degree from an accredited College/University in Computer Science, or related discipline is preferred
• 2-5 years of experience in system engineering, software development, or related field
• CCNA or CompTIA Network certification is a plus
• Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment
• Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards
• Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE)
• Excellent communication skills
• Ability to obtain Public Trust Clearance
• Candidate must be a US Citizen or Permanent Status Green Card holder
• Candidate must have lived in the US for the past 5 years
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members)