Sr. Director, Transformation Delivery Lead - Hybrid

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Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Position Summary

Positioned within the Technology organization, this role leads the end-to-end transformation of the Lead-to-Cash (L2C) value stream, with emphasis on AI-enabled pricing, contracting, billing, and revenue optimization. Own day-to-day execution from strategy through delivery, partnering closely with business leaders to ensure alignment and measurable impact on revenue growth, margin expansion, operational efficiency, and working capital.

Essential Responsibilities

• Define and execute a multi-year AI-powered L2C roadmap covering lead management, dynamic pricing, contract lifecycle management, billing modernization, and collections optimization.
• Redesign and modernize pricing and billing processes to improve automation, accuracy, speed, and margin performance.
• Integrate and optimize CRM, pricing engines, ERP, and billing platforms within a modular, scalable architecture.
• Lead complex, cross-functional delivery with strong governance, financial discipline, and value realization tracking.
• Partner closely with key business stakeholders across Sales, Finance, Operations, and other functions to ensure alignment, drive adoption, and deliver tangible business impact.
• Serve as the technology lead translating business strategy into executable initiatives while ensuring architectural and operational scalability.
  
  

Required Skills & Experience

• Bachelors degree from an accredited four-year college or university is required
• 12 years leading enterprise transformation or digital modernization initiatives within a Technology organization.
• Proven success deploying AI and automation in pricing, revenue operations, or billing environments.
• Deep expertise across Lead-to-Cash, including pricing strategy, revenue management, and billing systems.
• Experience partnering with business stakeholders to translate strategy into actionable technology initiatives and measurable results.
• Strong executive presence, financial acumen, and ability to drive change across complex, cross-functional environments.
  
  

Preferred Skills & Experience

• Master’s degree preferred
  
  

Working Conditions

• Hybrid work schedule, Monday-Thursday in a professional open office environment office; working remotely on Friday
• Overtime may be necessary to complete special projects or meet deadlines
• Travel within the U.S. as required
  
  

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

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