Senior Manager, IT Applications Support

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Amneal Pharmaceuticals. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Description

The Senior Manager, IT Application Support will lead global support for Amneal Pharmaceuticals’ enterprise and critical business applications, ensuring availability, performance, compliance, and user satisfaction across manufacturing, quality, R&D, supply chain, commercial, and corporate functions. This role manages a distributed team and strategic partners to deliver secure, compliant 24x6 support. The ideal candidate brings expertise in application operations, ITIL, vendor management, and regulated industry standards (FDA, SOX, GxP), with strong cross-functional collaboration skills.

Essential Functions

Global Application Support Leadership

• Lead Level 2 and 3 support teams across the US, India, and Ireland.
• Ensure 24x7 coverage for critical applications with effective on-call and escalation protocols.
• Oversee incident, problem, and change management in alignment with ITIL standards.
  
  

Application Portfolio & Service Ownership

• Maintain operational health, upgrades, patches, and performance of global applications, including:
• ERP: JDE, SAP Business Objects
• Quality: Caliber QMS, LIMS
• Supply Chain: Coupa P2P, Manhattan WMS, Liaison EDI
• Commercial: Veeva CRM, corporate and marketing websites
  
  

Process Excellence & Continuous Improvement

• Standardize support processes, runbooks, and documentation for global consistency.
• Drive root cause analysis and implement preventive actions.
• Promote automation, monitoring, and self-service to reduce manual effort and improve resolution speed.
  
  

Stakeholder & Business Engagement

• Act as the primary escalation point for application performance and support concerns.
  
  

Additional Responsibilities

• Conduct regular service reviews with business units to assess satisfaction, gather feedback, and align on priorities.
• Work closely with IT business partners to understand evolving needs and integrate them into support strategies.
• Ensure application support activities comply with SOX, FDA, GxP, and ITGC requirements.
• Maintain auditable change controls, incident records, and access management processes.
• Support internal and external audits with timely and accurate evidence.
  
  

If you have questions about this posting, please contact support@lensa.com